Question about Logitech QuickCam Express Web Camera

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HELP I go to download the software and it won't let me because I don't have windows xp service pack 2. i try to download sp2, but my computer will not let me do that either. what can i do?

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  • Schauf Oct 22, 2008

    I loaded Version 11.7 for my new 7500 webCam . At first everything was fine then i loaded SKYPE. Again everything was fine. Once I closed out of both for the first time. i went back to open the WebCam the display on my monitor increase in size ten fold .I finally readjusted the appearance. when the Logitech vertical scroll bar on the lright side of the sceen appeared, it would not allow me to adjust the setting nor were the mute buttons active. I can open my Webcam for Pictures & Video but there is also no sound .When i click on the icon for LogiTech product etc.thru the scroll bar my screen again went crazy and the display comes up ten times its normal size. i can see but 1/10 of the display. I tried to reload the Webcam program fromthe disk (after successfully loading it the first time) and now a pop up displays comes up and says i need to have Window XP Service Pack 2 or later version installed before trying to load this program . (I have Service Pack 3 on my computer.Also i rebooted and ran immediately into the same problem with the screen display becoming ten times its normal size. (This only statred when I downloaded the WebCam Software and Skype and first turned them off then tried unsuccessfully to start the WebCam up again ) I'm frustratred! Can't use your product and it's screwed up my computer!


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  • 71 Answers

It's most likely problem with your driver, download the latest driver from here :

hope it helps

Posted on Nov 02, 2008

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Plugged it in, not working!

The situation is a bit confusing as I do not have any details, but let's try solve it together.
Variable webcam models require variable system values and editions.

Please read and follow these steps:

A. First uninstall your camera: Start>Control Panel>Uninstall a Program> find your webcam in the list, click on it and click Uninstall/Change>Confirm/Allow if prompted.Restart your computer.

B. Your webcam's requirements are following:

  • MacOS X 10.4.11 and 10.6.x for iChat and Skype
  • Windows XP(SP2) and Windows Vista for Windows Live Messenger, Skype and Yahoo! Messenger
  • Any desktop or notebook computers with a USB2.0 port available

  • I wish you told me what Operation System you use, as in that case it would be much easier to provide you a good solution.
    • To see which Operating Program you use click on Start, right click Computer and click Properties and you will enter System where all the information about your Operating System s listed. The first line in the first paragraph is the name of your Operating System.

    1. If running Mac:

    As you see in the requirements for installing your webcam you need MacOS X 10.4.11 or more (10.6.x for iChat and Skype), so if you are running less then you need to update.
    Tips on how to update your Mac you can find here:

    2. If running XP:

    Please, make sure your XP is up to date by checking Windows Update (Start>type Windows Update and click enter>click on Check for Updates in the left pane and wait until Windows Update download and install Available updates. You can also check on for latest XP updates.
    Note that for now, XP latest update is Service Pack 3: if your Operating System is up to date it should be listed when you open System as I provided above, but still run Windows update just to make sure.

    3. If running Vista:

    Please make sure your Vista is up to date and running Service Pack 2. The info you get in System as I provided above in bold.
    If you do not find Service Pack 2 in your System list (Service Pack 1 or none instead), then please run Windows Update (described in 2.). If you do not get Service Pack 2 automatically, then please visit click on Downloads, click on Vista and then double click on Service Pack 2.
    Download it and install, and then restart your computer.
    Check for updates using Windows Update, install any new updates available and restart your computer.

    Now about the USB2 requirement, you need to see your computer specifications as I do not know which computer you use (manufacturer, model).

    C. Install your camera:
    Insert the camera drive CD and if the installation does not start automatically, please do the following: double click on Computer on your desktop>double click on CD/DVD>double click on Driver>Allow/Continue if prompted. If the program prompts you to plug the camera, then you do so and continue installation.
    Restart your computer after the installation is done.

    D. Update camera driver:
    Click Start>right click Computer>click Manage>Device Manager.
    Find your camera in the list, right click on it and click Update. Plug the camera if prompted and continue.
    Restart your computer. Now the device should be working.


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    Windows Service pack needed?

    What its telling you is that you need to download the Service Pack 2 (SP2) for your operating System and install it.
    Hope this is of some help. Bud

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    it is saying you need service pack 2 for windows xp, i would think, is a number of updates to winxp opereting system for it to perform better .
    (he says smiling), if you have the original windows xp disc with service pack two on it ,put it in the cd/dvd drive and press enter when it asks for it.

    good luck

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