Question about Dell 962 Photo All-In-One InkJet Printer

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Printing and scanning problems

When I go to scan the image is vertical lines of distorted colors with some of the origanl image coming through. When I print a black and white copy the page is completely black, some of the original is in the background.

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Re: Printing and scanning problems

Go to " Dell All in One centre"
Click on maintain/ Troubleshoot on top of the page.
Then click maintain or fix quality problems.
then choose the problem you have.
It should be sorted,

Let me know how it goes.

Posted on Dec 27, 2007

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I have used last 4 year canon 2900B printer. How to set 300 dpi printing resoluation

Canon PIXMA Manuals MG2900 series Resolution
Resolution The data in the image you have scanned is a collection of dots carrying information about brightness and color. The density of these dots is called "resolution", and resolution will determine the amount of detail your image contains. The unit of resolution is dots per inch (dpi). Dpi is the number of dots per inch (2.5 cm). The higher the resolution (value), the more detail in your image; the lower the resolution (value), the less detail.

How to Set the Resolution You can set the resolution in Resolution on the (Scanning from a Computer) tab of the Settings dialog.
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Lines appear when scanning


I really do not quite understand your question, if you please rephrase or add more information would be much better.

but from what I can understand is that when you print a scanned image that has been printed with lines, but what kind of lines? vertical or horizontal? in this case the problem is the toner cartridge (Q2612A) has the green roller defective, and when printing an image, display failures.

Please add more information, but more certain is that changing the cartridge the problem is fixed.

Oh, almost forgot, check your scanner may be that this is the problem

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Clean all glass with 70% isopropal alcohol on the scanner. If the line is perfectly straight and crisp. There a spec on the glass probally causing the line.

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Xerox WorkCentre 4150, 3 vertical white lines in all feeder scans

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There is something on your scanner glass. Clean the glass with glass cleaner. If this happens when using the automatic document feeder, open the top side cover where the paper feeds into. There is a narrow glass strip there. Clean that as well.

If this fails, the scanner head has a bad sector on the CCD and will need to be replaced. You will probably find that it will be cheaper to replace the printer entirely if that is the case.

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I just need to understand the exact issue. It sounds like you are able to successfully scan, see the preview of the scanned image, and you initially save it. Then, when you go to open the saved image, you don't see the image you scanned but rather a "line". You've saved the image in a number of different image formats, but there's no difference in the result. It saves the scanned image to the location you want to save it on your computer's hard drive (probably My Pictures if you're using a Windows operating system).

Not sure what you mean by a "line". Do you mean a vertical line, a horizontal line, a diagonal line or what? Also, is it just a solid black line on a white background? Is it the image you scanned compressed into a smaller vertical or horizontal space?

Have to tried scanning both text pages and graphic pages? There have been issues where a document with both text and pictures has been scanned but when the scanned image is viewed, only the text appears. The pictures don't make it. The description of this specific problem is at

I take it you don't get any sort of error message associated with this problem. Unfortunately, I can't find your specific problem at beyond the link I posted in the above paragraph. If you can answer some of the questions I asked, it might help me provide a better solution.


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Although you didn't specify the scanner model, this solution should work.

If the scanner has a top feeder, open it.

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Clean the strip glass with rubbing alcohol and the line should go away.

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