Question about Polycom SoundStation2 Audio Conference

6 Answers

Connect Phone and I/F module , "incoming call" displayed couldn't hang up.

We had lost I/F module. We bought new one recently. We expect "ready" on disply of phone(soundstation2) connecting to I/F module. but "incoming call" displayed. We couldn't hang up. "incoming call" displayed even without telephone line connection.

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  • yswoo Oct 22, 2008

    We had lost I/F module. We bought new one recently. We expect "ready" on disply of phone(soundstation2) connecting to I/F module. but "incoming call" displayed. We couldn't hang up. "incoming call" displayed even without telephone line connection.

  • yswoo Oct 22, 2008

    I don't know how to reset phone(soundstation2). I tried restore default setting, but it didn't work.

  • yswoo Oct 23, 2008

    I don't know reset procedure, there's nothing on the phone(soundstation2) to reset.

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6 Answers

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Sir/madam,

Try to Restore default settings......

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}Restore Defaults
Restoringthe defaults will irretrievably remove all
settingsand data that have been entered since the
SoundStation2was first installed.

1. Press the Menu button
, choose Admin Setup and press
the Select button
, enter passcode (if required) and press
the ENTER
soft key. Choose Diagnostics using the Scrollingbuttons
, and press the Select button

2 Choose Restore Defaults using
the Scrolling buttons , and
press the Select button
. Press the
OK soft key if you wish
to restore defaults or the
CANCEL soft key or the Exit button
to return to the Diagnostics
submenu.

Phone Book entries and Speed
Dial numbers are not lost when
restoring all defaults.



Thanks
good luck



Posted on Oct 23, 2008

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Try to change the battery .

Posted on Oct 22, 2008

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You need to un-plug the phone remove the "mods" plug it back in and let it read not ready, turn the phone off. plug the "mods" back in ,turn the phone back on, so it can read them sequentially the should reset the system and let it "boot up" properly.
give that a shot...it should resolve this minor inconvenience.

Posted on Oct 22, 2008

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If it has a battery in it, unplug the phone from the power socket and let it run dead. Then plug it back up and once it comes on, reset it (if possible) and let it charge up completely. It should work.

Posted on Oct 22, 2008

  • Jazz Boyce
    Jazz Boyce Oct 23, 2008

    Try this: unplug all of the cords from the phone and take the battery out(if it has one) and let it sit for a while while it loses memory of what it has been doing. Put every cord in except the power cord and let it sit for 2 minutes. Then put the battery in if it has one, and plug back in the power cord. That should work.

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TRY TO RESET THE PHONE

Posted on Oct 22, 2008

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Try recycing the power on that...hook up the two modules with power off, then turn power on..it is possible that connecting them while on, would glitch the system

Posted on Oct 22, 2008

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