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This means that the heating element that would be some sort of coil or wire has burned through from too much heat. Happens with a lot of heating electronics. Dryers are a common similar problem. If is under warranty claim it, if not it's probably cheaper to by a new one. However, if you determined to fix it you will have to take it apart to find the break and replace the part or try to Sauder in a splice to reconnect the series.
Unfortunately this is the sadddest part of our enviourment problem but the best part for the economic boom. Unless the unit is discarded the companies cannot surrvive.Hence most of the models are scrapped for no reason to make way so that the product sale continues.
If by cleaning the relay the fault can be rectified , try to do it with a good contact point/switch cleaner.
If the relay coils are damaged, the use an external relay if a similar type is not available.
the last option is to source one from a damaged set, sets discarded for coil failure etc..Try to salvage this part from old service shops,junk yards or second hand dealers.
Hope you find my tip helpful.
We have the same problem after only about 20 uses. The customer service number is 1-800-688-1989...we may be able to get it replaced. If they aren't willing to do anything, I'm thinking of filing a complaint with our state Attorney General because there are SO MANY complaints of the SAME, idential problem from thousands of consumers!!!!
On small baord near the poacher, viewing the bottom of board with plug at 6:00, the relay on the left may not be working. It may be getting 24 volts energization, but not operating. Cannot find part on i-net, less than 600 quantity.