Question about SanDisk Sansa Clip MP3 Player

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Refresh database wont go away even if I turn it off and then back on

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  • Anonymous Feb 10, 2009

    it won't even go to the refreshing screen

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Usually the reason this happens is when one or more of your songs has a messed up ID3v2 Tag
and the only way to fix it is to find the song that is the problem and then delete all of the info on the Tag...personally i like to use Jet Audio Player to do it.

because it has a little right click shortcut to edit the songs Tag.
so take off any music that is new and see if it works and if it doesn't it is one or more of the songs that you have had for awhile...or if this is the first time putting music on then i suggest going through artists and putting all of one artist in it at a time and then unplugging.
have fun cus it can take awhile.
Oh and when you delete the Tag remember beforehand that you should write down the info XD

Posted on Nov 02, 2008

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If the above does not work and you have a monthly membership to Napster, Rhapsody, etc., every month the device needs to be plugged in to update.

Posted on Oct 27, 2008

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You will need to upgrade or reinstall the firmware on your MP3 player. You may download the firmware on http://www.sandisk.com/Retail/Default.aspx?CatID=1376. For the manual installation of the firmware upgrade, you may go to this site: http://www.sandisk.com/Retail/Default.aspx?CatID=1449

Posted on Oct 21, 2008

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1 Answer

Can't get past "Refresh Database" Screen


Hi

Try taking it back to the shop.
If not go to http://www.sansa.com/support

Tom

Jul 21, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

MY SANSA HAS BEEN STUCK IN THE REFRESH DATABASE MODE AND WILL NOT TURN ON NOR OFF . IT WONT EVEN CHARGE EVEN THOUGH IT IS SHOWING A FULL BATTERY HELPPPPPPPPPPPPPP THANK YOU MRS.C.L.C.


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen while on the refresh database screen


Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

Nov 18, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Stuck on refresh/black screen


I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Mar 22, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Frozen screen at "refresh database"


i had the same problem as this, just take the 4 screws off of the back and pop off the back part and pull the battery out and put it back in then turn it on and thats it.

try to avoid play all

Feb 28, 2008 | SanDisk Sansa e260 MP3 Player

6 Answers

Stuck on refresh database


Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.

Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

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"refresh database failed" how do I do a database refresh?


i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!

Nov 15, 2006 | SanDisk Sansa e260 MP3 Player

3 Answers

Sansa Scandisk e205 refresh Database failed help plz!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


okay, heres wut u can try. try to switch the USB mode from MTP to MSC (in settings, go to USB Mode and switch from MTP to MSC.) And then in the MSC mode connect it to the PC. I dunno bout ur sansa, but my did a Database Reboot, and the computor could see the player. Then u can switch it back to the MTP mode (czu its much mroe comfortable). Although i think the 0.5 gigs are lost forever (i lost 1.5 gigs,)atleast now u can dwonlaod songs on ur player.

Sep 28, 2006 | SanDisk Sansa e250 MP3 Player

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