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I now have a vista home program on a new computer and cannot get my cannon5000F scanner, to scan.

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Try downloading Vista drivers from 
http://software.canon-europe.com/products/0000437.asp

Posted on Oct 21, 2008

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1 Answer

No scan options


Did you install the full software before connecting the all-in-one to the computer? If the printer not scanning to the local computer or a networked computer? Were you trying to use the scanner buttons?

If this is a local problem (USB connection) uninstall any generic driver (these only drive the printer) and then unplug the data cable. Next download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=439491& (select your OS from the list). Connect data cable when prompted to do so. Try a new data cable if the problems persist (scanners require bidirectional communication and will fail when the printer works).
Try a direct connection (no USB hub or print server).

If the computer failed to respond to scanner button press, make sure that the monitoring program is running. You also need to set up the scan destinations in the HP Solution Center for the buttons to work.

If the scanner program isn't running, you can launch them manually. Computer > Local Disc (C:) > Program Files > HP > Digital Imaging > Bin (double click on each of the above drives/folders). Find either Hpiscnapp.exe or Hpqscnvw.exe and double click to launch the HP scan program.

XP, Vista and Win7 can acquire scans without the HP software but the scanner buttons will not work. All three can acquire scans with Paint (File > Import from Scanner or Camera > New Scan). Vista and Win7 also have Windows Fax and Scan (New Scan).

Since you need to set the destinations, you should use the HP software to launch scans first. This lets you get a feel for the defaults that will be best to put into the destinations.

I hope this helps.

Cindy Wells
(If the unit is networked, I do not know how the software connects.)

Sep 09, 2010 | HP Photosmart 3310 Printer

1 Answer

Unable to scan after install windows vista home premium w sp 1


You don't have bi-directional communication between the all-in-one and the computer. (If you launch the scan command from the computer, Windows Photo Gallery, Paint or a third-party program). Solve this with a new USB cable. If you are using a print server or USB hub, try a direct connection.

If you can't launch the scanner from the buttons on the all-in-one, that is due to the fact that you are using the driver in the Vista OS. HP does not offer a full-feature software for this printer for Vista.

In Paint, to acquire a scan: File > Import from Camera or Scanner, Choose Scanner then New scan.

I hope this helps.

Cindy Wells

May 02, 2010 | HP PSC 2210 All-In-One InkJet Printer

3 Answers

Scanner won't work with windows vista


Option one: Scan using Windows Fax and Scan
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan .
    NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  2. Click New scan .
  3. Click File , and then click Scan .
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
  2. Click Paint .
  3. Click File , and then click From Scanner or Camera .
  4. Click Scan .

Jul 01, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

KODAK ESP-3 AiO Will Not Scan On Vista 64 Bit Ulitmate


I had the same problem and I got it to work. I have Windows Vista and Microsoft Office 2007 on my computer. Here's what I did...

Go to "Start" then "Control Panel".
-Click on "Programs and Features".
-Scroll down to Microsoft Office Home and Student 2007 - click on that and then click on the "Change" link above.
-A box will pop up, click on "Add or Remove Features" and then click "Continue".
-Click on the "+" next to "Office Tools"
-Click on the "+" next to "Microsoft Office Document Imaging"
-Click on the down arrow next to "Scanning, OCR and Indexing..."
-Then, click on "Run from my Computer"
-Next click on "Continue" at the bottom of the dialogue box and your configuration process should begin

Once completed go to the start menu and type in "Scan" into the search box. Go to "Microsoft Office Document Scanning" Once there, plug your scanner into you computer, chose what color you want your scan to be in, and click on the picture of the scanner to the right. To make my scans clear, I had to click on "Scanner..." and chose KODAK ESP AiO as my scanner even though I have a KODAK ESP-3 printer/scanner.

I hope these instructions weren't too confusing and I hope this helps some of you out! My scanner was causing me a lot of frustration for a while!

Feb 16, 2009 | Office Equipment & Supplies

1 Answer

HP Printer - Scanning Documents


i had the same problem with vista home premium. vista does not support one touch scanning (pressing the scan button on the printer). to use scanner with vista home os use the paint application and start scanning with the file section. step by step:
start (windows) icon lower left tool bar
programs
accessories
paint
file
from scanner or camera
the hp should start working - note: i sent a short cut to the desk top for the paint program for future use

Dec 06, 2008 | HP Photosmart C3150 Printer

5 Answers

Hp psc 1215 wont scan with vista


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Introduction Some products do not have full scan functionality in Windows Vista. This is because full-featured Vista drivers are not available for all products, especially older products. However, the Windows Vista operating system installed on your computer includes a basic print driver. This driver allows you to scan an original and save it as an image using workaround methods. You cannot use the advanced scanning features that you might have used with your product before you installed Microsoft Windows Vista. Scanning an original and saving it as an image Follow these steps to scan an original document, and then save it as an image. Step one: Load the original Follow these instructions to load the original in the product.
  1. Raise the top cover of the product.
  2. Place your original print-side down on the glass.
    NOTE: The engraved diagram next to the scanner glass shows exactly where to place the document (usually on the right-front corner or the left-front corner).
  3. Close the scanner lid.
Step two: Workarounds for scanning an original and saving it to the computer Select one of the following three workaround methods to scan an original and save it as an image. Method one: Scan with Windows Photo Gallery
  1. Click the Windows (c01319360.gif ) icon.
  2. Click Programs .
  3. Click Windows Photo Gallery . The program opens in a new window.
  4. Click File , and then click Import from Camera or Scanner .
  5. Click Import .
  6. Click Scan .
Method two: Scan with Windows Fax and Scanning
NOTE: This feature and the following instructions work only with Vista Ultimate, Vista Business, and Vista Enterprise versions of Windows.
  1. Click the Windows (c01319360.gif ) icon.
  2. Click Programs .
  3. Click Windows Fax and Scan . The program opens in a new window.
  4. Click New Scan .
  5. Click File , and then click Scan .
Method three: Scan using Paint
  1. Click the Windows (c01319360.gif ) icon.
  2. Click Programs .
  3. Click Accessories .
  4. Click Paint . The program opens in a new window.
  5. On the Paint toolbar, click File , and then click From Scanner or Camera .
  6. Click Scan .

Nov 30, 2008 | HP PSC 1215 All-In-One InkJet Printer

2 Answers

I cant scan!


Resolution : I

1 Scan using Windows Fax and Scan
Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan . NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  • Click New scan .
  • Click File , and then click Scan .
  • Option two: Scan using Paint
    1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
    2. Click Paint .
    3. Click File , and then click From Scanner or Camera .
    4. Click Scan .
    II nd issue :
    Problem :
    'An error occurred while communicating with scanning device' Message Displays in Windows Vista When Scanning
    Then refer to
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01290511&cc=us&lc=en&dlc=en&product=441125

    Sep 23, 2008 | HP Officejet 5610 All-In-One InkJet...

    2 Answers

    Scanning negatives


    Are you saying
    The scanner worked with negative with XP but not with Vista?
    Uf so this is a drver problem
    Two thing to try- 1, Go to Programs/Accessories/system Tools Compatability Wizard and rest to XP then try.
    Or 2 Google for suitable Vista Driver

    Jun 11, 2008 | HP Scanjet 4070 Flatbed Scanner

    6 Answers

    Scanner Failure: HP Officejet 6210


    After hours of trying things.I found this and it worked. The scanner button doesn't work, but at least I can scan.


    ?id=microsoft.windows.resources.expandarrow To scan a picture using Windows Photo Gallery

      Before you begin, make sure that you've installed your scanner on the computer and that the scanner is turned on.
    1. ?id=microsoft.windows.resources.shellexecutetopiciconClick to open Windows Photo Gallery.
    2. Click File, and then click Import from Camera or Scanner.
    3. In the Import Pictures and Videos window, click the scanner that you want to use, and then click Import.

    Jan 27, 2008 | HP OfficeJet 6210 All-In-One InkJet...

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