Preface; I am a support tech for a major gov't facility and we have hundreds of the Dell printers and PC's.
2 possible solutions. I have seen both. Items can get stuck in the paper path in the guide area, this is just before the pressure roller plate, this is the plastic piece under the fuser roller assy. The rounded plastic piece that guides the paper from the tray into the print area can have paper scraps or objects such as rubber bands, staples or paper clips caught inside of it. This can happen if any of these things get in the paper tray. I just pulled a rubber band out of one of these today.
Many times it is the paper sensor that is located under the pressure roller plate. After you remove the fuser asy you can see a plastic 'finger' that is just right of center in the pressure roller. There is another one a little further in and it is more center line on the 'floor' of the printer.
I have seen these go out with fair regularity. If you remove the paper tray and turn the printer on its side you can find the body of this sensor under the feed roller/arm asy that drops down into the tray to start the feed process. It has some white, plastice type material and wires running out of it. It is held in by a single screw. There is another sensor of the same design located by the pivot point for the feed arm. If the paper gets by the first sensor then stops, it is the second sensor that is out.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Analyse where paper jamming is happening? remove right left back & top covers..press door switch, shoot print command. Remove cartridge after paper jam, check upto where paper travel? 1. If paper jams with curl foldings in cartridge bank area..before entering the fuser assmbly.. # Teflon sleeve not rotation properly due to this paper not passing through it result curl foldings..Replace teflon sleeve.. 2. If paper passed fuser assmebly little bit(near about 2-3 inches. #Problem with paper out sensor/flag. clean sensor, check sensor flag movement & spring. 3. Check registration paper sensor located back side. # while passing the paper, sensor flag has to act & once paper out it has to reach home,other wise paper jam error will appear.. check flag spring.
Hello sir; It depend on where the paper got jam, if jam at the point when paper take off, then you have clean up paper pick up roller or replace it, if jam inside the machine then have to clean up paper feed roller, if jam at the end, check the paper exit senser, make sure it moving freely.
the sensor is on the back of the fuser, it's the small black plastic piece that the paper hits as it passes through. (or is supposed to) online suppliers have this part for under $40 us. it's an exit sensor.
If it jams every time while printing only 1 page and stops just past the exit of the fuser unit, it is most likely that there is a problem with the paper exit sensor on the fuser unit. We have many of the 1700N printers and have seen several times that the paper exit sensor actuator arm gets broken off when removing a paper jam.
We have many of the 1700N printers and have found that the 2 paper pickup tires must be in good condition to avoid frequent jams. I would highly suggest replacing the 2 paper pickup tires if this printer has a lot of copies on it.You can slip the tires off of the plastic roller and see if they are shiny. If so, replace them.
The problem in my case was not fixable, the small switch sensor inside the printer had broken free, the engineer's informed me that it would cost far more to fix the problem than it would to buy a new printer.
Anyone want 2 boxed toner cartridges for a Dell 1710 printer?