Question about Dell 1700n Laser Printer

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Dell 1710- paper jam error!

The paper is pulled out from the bin but does not pass the 1st set of rollers once it enters the printer. It does not bunch up or anything, just stops and then the paper jam light comes on! It has a new drum and before, when I had both paper bins on, it would pull 1 legal sheet from bin 2 and then print as specified out of bin 1!

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  • Ray Nov 05, 2008

    I have worked on laser printers for years and currently work for a school district that has several of these printers. The pick roller is doing it's job, it stripes the top piece of paper off the pile and sends it up to the next set of rollers. The next set of rollers are set in motion by a solenoid on the left side and draws the paper the rest of the way out of the paper tray. The solenoid is the problem here. It isn't triggering the next set of rollers, so the paper stops dead in it's tracks, the paper path sensor doesn't sense the paper advancing so it tells the "brain" to stop everything and send out a paper jam error. I've taken the left cover off and inspected the solenoid assy. After a little lubrication, it will work for a while but then seems to fail eventually. I think Dell has a faulty part here, but still I'm still trying to research it with them.


  • slemaster Nov 11, 2008

    Printer has set idle, and infrequently used. When print test is selected, or print job is sent from computer, sometimes it will print one or two pages, but usually jams at page one or two. First rollers pick it up, but stops before second rollers. Have cleaned rollers, but still intermittent jams (more jams than not). Somebody said replacing rubber on rollers solved their problem. If this is sensor or solenoid problem, let me know.

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SOURCE: DELL 1710- PAPER JAM AFTER EXITING PAPER BIN!

Preface; I am a support tech for a major gov't facility and we have hundreds of the Dell printers and PC's.

2 possible solutions. I have seen both. Items can get stuck in the paper path in the guide area, this is just before the pressure roller plate, this is the plastic piece under the fuser roller assy. The rounded plastic piece that guides the paper from the tray into the print area can have paper scraps or objects such as rubber bands, staples or paper clips caught inside of it. This can happen if any of these things get in the paper tray. I just pulled a rubber band out of one of these today.

Many times it is the paper sensor that is located under the pressure roller plate. After you remove the fuser asy you can see a plastic 'finger' that is just right of center in the pressure roller. There is another one a little further in and it is more center line on the 'floor' of the printer.
I have seen these go out with fair regularity. If you remove the paper tray and turn the printer on its side you can find the body of this sensor under the feed roller/arm asy that drops down into the tray to start the feed process. It has some white, plastice type material and wires running out of it. It is held in by a single screw. There is another sensor of the same design located by the pivot point for the feed arm. If the paper gets by the first sensor then stops, it is the second sensor that is out.

Posted on Jan 14, 2009

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1 Answer

Keeps telling there is a paper jam


This particular 'paper jam' error on the Dell 3110/3115/3130 can often be caused by the paper not being picked up from the paper tray. The printer 'expects' to 'see' the paper pass various sensors during it's path through the printer. Each one has a 'time window'. If the paper is not seen to pass sensors at the correct timings, a paper jam is assumed.

Now - to cure the problem.

Just cleaning the (3 identical) pickup/separation/feed rollers in the paper tray area could be enough (they get a build-up of paper dust - can affect their effectiveness).

One of these rollers wears much quicker than the rest, and gets a pronounced flatspot. Replacement rollers are available via 'that' well known internet auction site.

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Having paper jams with my dell 1710 laser printer. Any suggestion?


Hello sir; It depend on where the paper got jam, if jam at the point when paper take off, then you have clean up paper pick up roller or replace it, if jam inside the machine then have to clean up paper feed roller, if jam at the end, check the paper exit senser, make sure it moving freely.

Feb 07, 2010 | Dell 1710 Laser Printer

1 Answer

Dell Laserjet 1710 - won't take the paper from the tray


clean the paper pick up roller and check any paper pieces is there

Oct 05, 2009 | Dell 1710 Laser Printer

1 Answer

Dell 1710 Paper Jammed in Printer


I am afraid not, you need to grab what you can as firmly as you can and try to work it out. it may help to remove the printer drum

http://uanlink.auditor.state.oh.us/pdf/uan_win_software/Dell1710LaserPrinterHardwareQuickTips.pdf

Sep 11, 2009 | Dell 1710n Laser Printer

1 Answer

Printer dell 1710,paper is always sticking,We used different kinds of papers and they all stick and now all the lights keeps flashing


If by sticking you mean jamming. One cause could be worn pick up rollers or possibly an issue with the fuser assembly.

Jul 06, 2009 | Dell 1710n Laser Printer

1 Answer

DELL 1710- PAPER JAM AFTER EXITING PAPER BIN!


Preface; I am a support tech for a major gov't facility and we have hundreds of the Dell printers and PC's.

2 possible solutions. I have seen both. Items can get stuck in the paper path in the guide area, this is just before the pressure roller plate, this is the plastic piece under the fuser roller assy. The rounded plastic piece that guides the paper from the tray into the print area can have paper scraps or objects such as rubber bands, staples or paper clips caught inside of it. This can happen if any of these things get in the paper tray. I just pulled a rubber band out of one of these today.

Many times it is the paper sensor that is located under the pressure roller plate. After you remove the fuser asy you can see a plastic 'finger' that is just right of center in the pressure roller. There is another one a little further in and it is more center line on the 'floor' of the printer.
I have seen these go out with fair regularity. If you remove the paper tray and turn the printer on its side you can find the body of this sensor under the feed roller/arm asy that drops down into the tray to start the feed process. It has some white, plastice type material and wires running out of it. It is held in by a single screw. There is another sensor of the same design located by the pivot point for the feed arm. If the paper gets by the first sensor then stops, it is the second sensor that is out.

Oct 21, 2008 | Dell 1710 Laser Printer

1 Answer

Dell 1710 jam


It is located on the fuser unit at the back of the printer. It typically has 3 wires going to it; a blue, red and black wire.

Sep 15, 2008 | Dell 1710 Laser Printer

1 Answer

Paper jam on back rollers


If it jams every time while printing only 1 page and stops just past the exit of the fuser unit, it is most likely that there is a problem with the paper exit sensor on the fuser unit. We have many of the 1700N printers and have seen several times that the paper exit sensor actuator arm gets broken off when removing a paper jam.

Sep 15, 2008 | Dell 1710n Laser Printer

2 Answers

Paper cannot pass the Fuser/pressure rollers


We have many of the 1700N printers and have found that the 2 paper pickup tires must be in good condition to avoid frequent jams. I would highly suggest replacing the 2 paper pickup tires if this printer has a lot of copies on it.You can slip the tires off of the plastic roller and see if they are shiny. If so, replace them.

Aug 12, 2008 | Dell 1710n Laser Printer

1 Answer

Paper jam in a Dell 1710


This is a terrible terrible printer. Aside from taking the printer apart it seems like your only option is to pick the paper out bit by bit with needle nose pliers.

Dec 12, 2007 | Dell 1710 Laser Printer

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