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Increasing Connection Speed For Video Calling

I reported problem with Logitech cam freezing on Yahoo IM. Suggested solution was to increase connection speed to at least 384kbps. Can anyone advise how I do this?

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Hi Gerry,

You may contact your internet service provider regarding upgrade in service. Although it might increase your monthly payments.

Posted on Oct 23, 2008

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1 Answer

Poor quality 'VID' chat


Check if the problem is in the transmssion speed particular the upload rate is important.
Check withe on of the DSLspeed test programs you can find on the web.

Mar 15, 2010 | Logitech QuickCam Pro 9000 Web Cam

1 Answer

I cannot use the webcam for video calling



There could be several reasons why you can't see one of the video stream windows during a video call. Check the following items to see if any of them apply to you: Webcam connection: If you have an externally connected webcam, check the connection. Tip: You can test your webcam, go to the help article, "Testing Your Webcam For Video Calling http://help.yahoo.com/l/us/yahoo/messenger/messenger10/videocall/ms10tavdcltestcam.html," for more information. Check that you have everything set up correctly for video calling by reviewing the help article, "Getting Ready to Make Your First Video Call."
http://help.yahoo.com/l/us/yahoo/messenger/messenger10/videocall/ms10tavdclstart.html
Now, start a new video call to see if it's working better for you. If you still have the same issue, you can send our engineers your diagnostic log files for analysis. These log files can show us if Yahoo! Messenger is functioning properly. Yahoo! Messenger has an embedded reporting tool that makes this a simple procedure. Here's how to send diagnostic log files with the embedded tool: Click the Help menu and select Report a Problem to Yahoo!. This will activate diagnostic logging for Yahoo! Messenger on your computer. Start another video call with your contact. Once the problem occurs again, click the Help menu and select Report a Problem to Yahoo!. Select Video as the category and under "Problem," select the appropriate option. Type a short description of your problem in the field provided. Click Send. This submits your log files. This will send us your diagnostic log files and our engineers will be able to use them for analysis of your problem. Click the Help menu again and select Turn Off Diagnostic Logs. Click OK.

Feb 03, 2010 | Logitech Webcam

1 Answer

My MSN freezes eveytime i go on webcam to somebody.


Sounds like a conflict or resource problem

1) Try downloading a new browser and run it without add-ons or plug-ins
set it to default and then try msn
2) I am more Yahoo than msn and one way to prevent this in Yahoo is to put the webcam under VFW control
try visiting this page - must be with IE !!
http://help.yahoo.com/l/us/yahoo/messenger/messenger9/webcam/mstacamtest.html
This action makes a registry change - It increased the frames/ per/ second by 100% for me
3) Increase your virtual memory
4) You do not say if you are on dial-up, if you are I strongly recommend upgrading to broadband. Internet connection via mobile phone can be pretty fragile as well.

Aug 25, 2009 | Logitech QuickCam Connect Webcam

1 Answer

In Yahoo IM web cam freezes on receiving end


Normal 0 See section B. Yahoo Messenger in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
Hope this helps. Bud

Jun 14, 2009 | Logitech QuickCam Communicate STX Personal...

1 Answer

Problem with windows live messenger...


This probally wouldnt have anything to do with the webcam its self but the internet connection, One of you might have a slow connection and i suggest that you upgrade your internet speed

Mar 17, 2009 | Logitech QuickCam Messenger Web Camera

1 Answer

How do i use / find it the webcam after i down load it


Did you download yahoo or web cam drivers twice?Unplug your cam.go to cam website and download new drivers after uninstalling the old ones.reboot your computer.load/install new drivers .plug in cam.open yahoo im in the tool bar select actions ..click on calling devices set-up.yahoo will detect cam.RICHARDM69

Dec 21, 2008 | Logitech Webcam

2 Answers

Logitec Pro 9000 Cam Picture Freezing on Yahoo IM


Hi Gerry,

Pictures freezes during video call may be caused by insufficient connection bandwidth. Video data transmission from your end and the one you are calling can easily clog the connection and if you put also the audio at the same time from both parties, this will surely eat up your bandwidth. Worst if you share your connection with other users especially when you are using WiFi routers or downloading from the internet at the same time.

You may want to increase your connection speed to at least 384kbps.

Oct 21, 2008 | Logitech Webcam

1 Answer

My webcam has all of the sudden started running slow on msn, it didn't before, so I don't understand why it is now, I've installed 3 different cams and it's doing the same with each one


If the image quality is poor while transmitting video over the Internet using video enabled programs such as MSN Messenger, Yahoo! or AOL Instant Messenger, your connection speed to the Internet directly affects the image quality of the transmitted video. Corporate LAN, DSL/cable modem connections will result in the best image quality experience, while dial-up connections may result in choppy and overall poor quality because of the slower connection speed. Even broadband connections such as DSL/cable modem may experience choppy video at times because of Internet traffic or slow upload speeds. If the image appears clearly in the camera software, most likely your Internet connection may be responsible for the poor image quality in your video program.

Feb 27, 2008 | Logitech Webcam

1 Answer

Cam freezes up within about 5 minutes on yahoo IM


There are MANY factors that can cause what you are experiencing. Please post the OS you are on, along with the Logitech software version.

Jan 01, 2008 | Logitech QuickCam Pro 4000 Webcam

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