Question about HP Photosmart D7360 All-In-One InkJet Printer

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My HP Photosmart D7360 will not print black, despite changing cartridge and performing print-head cleans My printer shows there is ink in the cartridges according to the monitor, plus the black and yellow are brand new. After cleaning, the test page shows no black or yellow box. Everyone is right, HP service stinks!

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  • Anonymous Mar 18, 2014

    Can I perform a hard reset

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Hi rfillmore, I would suggest you update your printer drivers, try this, follow instructions exactly as written:

Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop(watch for the light yellow bar at the top of window viewing pane, click on this and choose – download file - . Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done.


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Posted on Oct 21, 2008

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