Question about Argox OS-214 Label Printer

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The printer cuts the foil and prints a stripe on the ribbon

I enjoy using this printer for printing ribbons. But today the printer prints a continues stripe on the ribbon about 1cm from the left side of the ribbon. At the same place the foil is almost totally cut in 2 pieces.

How is this possible? I cleaned everything and tested different ribbons and foils but the problem remains. I also checked to see if the foil is touching something sharp but i could find anything.

Help... what can this be?

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