Question about Tektronix Refurbished Phaser 560 Color laser printer -29119

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Tektronix Phaser 560 Printing Problem with Mac Leopard

I've had a Phaser 560 for 2-3 years and just upgraded my computer from a Mac Powerbook with OSX Tiger to a MacBook Pro with OSX Leopard. I installed the 560 drivers on the MacBook, but I'm having trouble printing some pdf documents. Different things are occurring.

Sometimes the page(s) won't print at all and I get a error print out starting out with something like:

ERROR: undefined (COMMAND TYPE: nametype)
OFFENDING COMMAND: OZCJTD+Garamond-Book*1 "OZCJTD+Garamond-Book*1" (or some other font name)

Then some more stuff about OPERAND STACK; DICTIONARY STACK; and EXECUTION STACK with some entries after each.

(I've changed fonts in the doc, but it doesn't seem to make a difference.)

Other times I'll print a range of pages and some of the pages will print ok, but others in the range will be missing text, or will print as a "mirror" image.

Any thoughts on what I need to do? I really don't want to buy a new color laser printer. I've been really happy with the 560 up until now.

Posted by on

5 Suggested Answers

leroyal
  • 2120 Answers

SOURCE: Kyocera Mita km-1820

Unplug the power cord for 10 seconds.

Posted on Jan 15, 2009


  • 2 Answers

SOURCE: Phaser 740 Printing Cyan only

The problem is usually caused by a faulty imaging device, specifically a bad cleaning blade.
Occasionally this error can also be caused by a sticking cleaning blade clutch.

In this case the grease that was used to lubricate the part becomes gummed up and the moving parts begin to stick and don't move freely as they are supposed to. This is especially common on these printers if they are not used heavily or have sat for long periods between uses.

Sometimes you can free up this gummed up grease by running the solenoid diagnostics several times over. You do this by turning off the printer and then powering up while holding buttons 1 and 3 on the front panel display. Button 1 is the exit button.

This will put your printer into service diagnostics mode. Page through the diagnostics menus until you come to the clutches and solenoids menu. Here you need to hit the start button, then scroll through till you see the test for the cleaning blade. Press start to run the test.

Let this test run for about an hour then hit the stop button and turn off and restart your printer.
If your printer is printing normally again then the sticky clutch is your problem and you will eventually need to remove it and clean off the old grease and relube it. I recommend a high quality lithium grease.

If your printer does not print correctly again after doing this test, then chances are that your cleaning blade on your imaging unit is bad and the imaging unit will need to be replaced. You can generally find them on ebay for a reasonable price.

This problem applies to both the phaser 560 and 740 models. The imaging units on both these printers are also interchangeable. So if you have a phaser 560 you can use an imaging device from a 740 and vice versa.

Posted on Feb 09, 2009

prashanthcl
  • 460 Answers

SOURCE: Ricoh printer printing error: undefined offending command: mz

it is a logic card problem. so pls checked it from service center.

Posted on Aug 25, 2009

  • 23 Answers

SOURCE: Hi I have a TEK Phaser 560 Printer that displays Error 32

There's a solenoid under the control board that actuates a stop for the cleaning blade shaft. The open cell foam the factory used to quiet the noise deteriorates with time leaving a sticky residue from the double sided tape.
Pick all the residue off and clean both the solenoid shaft and the metal plate. If you're concerned about noise, put some electrician's tape on the plate. But you might be going in for that falling off down the road. :p

Posted on May 12, 2010

  • 165 Answers

SOURCE: whenever i try to print

Send the font information for each page in the PDF file when you print.

For Adobe Acrobat Professional 9:

1. Choose File > Print.
2. Click on Advanced.
3. Choose Postcript Options.
4. Under Font and Resource Policy, select Send for Each Page.

In Adobe Reader 9: try this 1

1. Choose File > Print.
2. Click on Advanced.
3. Under Font and Resource Policy, select Send for Each Page.

may or may not work try it

Hopefully this will be helpful to you all

Posted on Nov 20, 2010

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Hi I have a TEK Phaser 560 Printer that displays Error 32-"Imaging unit error" after PC sends print command and 560 tries to start printing. I had problems to pull out the Imaging unit as well, because the...


There's a solenoid under the control board that actuates a stop for the cleaning blade shaft. The open cell foam the factory used to quiet the noise deteriorates with time leaving a sticky residue from the double sided tape.
Pick all the residue off and clean both the solenoid shaft and the metal plate. If you're concerned about noise, put some electrician's tape on the plate. But you might be going in for that falling off down the road. :p

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