Question about Canon Fax Machines

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I have a Canon MP830-All in one. It does everything except send/receive faxes. The line has been checked out. If I connect it to the phone line, it just clicks. I have rebooted and unplugged and plugged everything countless number of times. I have also rebooted my computer.

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Your fax machine is not getting a dial-tone.

Plug a regular phone into the wall jack and listen for a dial-tone
Make sure the phone line is hooked into the LINE port of your fax machine.
Unplug the power cord for 10 seconds.
Do you have a DSL phone line?

Posted on Oct 21, 2008

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if the fax is connected to the same line and you have a phone connected to the fax you need to make sure you connect the line from the socket at wall to the correct socket on the fax you can check this by looking at the point the line is connected on fax there should be two connectors one says line and one says tel.. the line in goes to the line socket and your telephone goes into the tel socket.. if you have them the other way round it cant connect properly..on the front display panel make sure you have it set to the auto setting or tel fax mode for receive.. if you have it to auto it will check the incoming call if it is a fax it will send it through if not it will ring till you answer.. if set to tel/fax mode when it rings you will have to answer the phone and manually press start if you hear it is a fax.. Good luck A

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The majority of non receive issues are phone line problems.
3 conditions must exist for a fax to receive, the phone line voltage must be high enough, the phone line current must be high enough the the DB gain must be correct.
A fax receive should be viewed in the same way a remote controle works.
When you send a fax, you manually access the phone line when you select send, you connect to the phone line, normally via a relay. Once that physical connection is made, it can send anything. Maybe not well, but it will send.
Where as receiving is an electrical signal that activates the machine. If your phone line is not up to standard, its like haveing a remote control with weak or dead batteries and trying to turn on your TV with those weak batteries in it.
Issues, simply a bad phone cord between the machine and phone jack. Some resistance may have acrured over the years. The phone jack itself may have a poor connection.
A staticy phone line will cause a fax not to pick up. Plug a phone into that line and see if there is any noticible static.
Multiple devices plugged into the phone line with the fax machine. ETC an answering machine, credit card machine, etc can cause more of a draw on a shared line, if that is the situation, at least for a test, remove everything but the fax machine from the line and see if it receives then.
Rarely if the machine can send and not receive is the machine an issue.
Have your phone lines checked well and that sould resolve the issue. And make sure the line is not plugged into the extension or phone jack on the machine, but plugged into the line jack. That is also a common problem.

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1 Answer

Won't receive fax calls canon pixma mp830


The normal problem with a fax that will not receive calls it the phone line.
The Line Voltage, or current may be low, or the signal ( DB loss) may be affecting it.
Let me give you an explaination. When you send, you physically connect to the phone line, make the dial tone and whatever is there, it goes out over the line.
When you receive a fax, it is like a remote control, with a remote you need good batteries to generate enough signal to turn on a product.
With a fax, you require an electrical signal, like a remote control to activate the receive capability. Low power, voltage or current. or static, will not allow it to receive, just like a remote with a bad battery will not turn on a product.
Issues can be. The phone cord between the fax and the jack. A bad jack, something on the outside line.
Using a digital phone line, or having another device on the same phone line drawing down the line, or picking up. A credit card machine, answering machine, even another phone can cause issues. If on a shared phone line, disconnect everthing but the fax and have someone send you a test fax. See if that helps.
But more than 90 percent of fax will send , will not receive issues are phone line related.

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1 Answer

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check to see if your phone line is plugged into correct slot marked with an " L " or line on your fax. and that you are getting a dial note from your fax by selecting the speaker button or by connecting a phone into the other slot on your fax marked by a phone and listen for a dial tone.


Thank You,

Mikey

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It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.

Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.

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