Our hp color laserjet printer is not printing... all the ink cartridges are new and inserted correctly... we have no idea what's wrong
There can be a number of things that are wrong so bear with me as I list some suggestions or possible solutions.
Always, ensure that your cables are securely connected between the PC/Printer and your AC Power cord is securely plugged into the outlet as well as the back of the printer. Additionally, make sure that the printer isn't indicating an internal problem such as low toner, paper jam or some error code on it's display. If everything on the printer appears to be normal, proceed to the next paragraph, If there are any error codes or messages on your printers display, you'll need to look those up to clear those issues before proceeding.
Open your print queue in your computer, (Control Panel > Printers> HP Color Laser or name of your printer) verify that your printer is seen as the "Default" printer and that it isn't currently selected to work "Offline".
If it shows that it is the "Default" printer, and it is NOT selected to "work offline", then let's try the next step. If for some reason it isn't the "Default" printer, you can select it to be so. If for some reason it shows that it is "Offline" uncheck that selection.
Under your printer "Properties" (right click on your printer, bottom selection on the drop down menu) you will have a "Self Test" button. Click this button (only once), observe your printer and see if it prints a test page.
If your printer shows no error messages, all cables are secured (always double check), your printer doesn't show it is offline in the printers queue, it properly prints the test page then at this point it should be working correctly.
If the steps I have mentioned above don't work, please provide more detail as to the printer model, any changes that you have recently made (software installed, cartridges changed, etc.) and we will find you a solution.
Aug 31, 2010 |