Question about Harman Kardon HK695 Computer Speakers

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Loss of volume

Sudden loss of all volume. Mute is off. There is power to the speakers. Solution?

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Hi,

About 6 months ago I had to wipe my hard drive clean and then reinstall all disks for my Dell Dimension 4500 system. Ever since then, there has been no sound for emails, music, Start-up and Logging off etc...etc.

When trying to play a cd for instance, or anything requiring sound, the following message appears:
loss of volume - media_player9.gif 0xC00D11BA: Cannot play the file Windows Media Player cannot play the file because there is a problem with your sound device, such as a sound card or sound controller. You may encounter this error message for one of the following reasons:

  • Your sound device is in use by another program. Quit other programs that may be using your sound device, and then try to play the file again.
  • Your sound device is not functioning properly. To troubleshoot the problem, see the Sound Troubleshooter in Windows Help or refer to your sound device's documentation.
  • You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again.
Error ID = 0xC00D11BA, Condition ID = 0x00000000 Web Help
________________________________________________________

There are no other programs running and I have repeatedly gone to control panel and gone through all the Windows sound trouble shooting suggestions regarding sound devices. All wire connections have been checked and there was no change in regard to the plug-in areas.

Everything worked great soundwise prior to re-installation, no wires or connection locations were changed, and no one else has used my computer so I have ruled out any accident by another person.

Please call me or email me at l.bassing@att.net, Phone is 551-497-2795 to help me while at my computer. It will be so much appreciated. This problem has been driving me crazy for too long.

Thanks so much for your prompt attention and looking foward to speaking to a tech repair adviser asap.

Sincerely,
Lauré Bassing

Posted on Oct 30, 2008

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Posted on Jan 02, 2017

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c1d72051-525d-47ec-8725-a6a8e655b20c.jpg
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Check all all your connections against the pic.

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