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My color laser jet printers will not print any documents. I on lined talked to a tech yesterday, but the problem was not solved. My case #is 3603635514, my service number is 8017357993

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I would ignore the above solution (steps 1 and 3 are the same) since you said that you already did those steps in an earlier post. Beware of those whose mouth starts working before the brain kicks in. Please review what the first solution was yesterday and what you did. I will help you. ~Steve

Posted on Oct 21, 2008

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How old is the unit?
1. Disconnect the device.
2. Uninstall the software and drivers.
3. Disconnect the device.
4. Reconnect the device.
5. Power on the device.
. Print a test page.

Posted on Oct 21, 2008

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