Question about Saeco Caffe Charisma Espresso Machine

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Coffee Grinder not working

Initially, the coffee grinder was running, but at a higher pitch than normal (probable cause beans jammed, no beans getting to the grinding wheels). We moved the beans around in the container. Took the beans out. Emptied out all the water, and waste bins. Turned over the machine to empty all the beans to make sure the hole to the grinder was clear. Put every thing back. Now it does not attemp to grind at all. Press the coffee button and it goes directly to running water. It is as if you poured ground coffee into the top bypass bin. There are no warning lights. Green light 23 (ready for single shot). Any suggestions appreciated.

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Re: Coffee Grinder not working

The grinder is most likely stripped and needs to be replaced:-{

Posted on Aug 08, 2007

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Since 2 weeks the grinder doesn't have the same sound, I mean it has a higher pitch. The quantity of grinded coffee is smaller some times but not every time. Should replace the grinder unit?

A bit of a late answer - sorry. I've had the same problem. I found it related to the type of coffee beans I used. If they have lots of oil on/in them they simply don't feed to the grinder correctly. Once I used a less oily bean all was back to normal.

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1 Answer

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Coffee beans empty is caused by the grinder running for about 15 seconds without filling the doser chamber. Sounds like you have a blockage in you grind passage. Try removing the brew group. Then inside on the roof of the machine where the brew unit was setting there is a drop chute where the coffee is dropped into the brew unit. From the left side of the drop chute pull down and back, and it will drop coffee. This will clear an opening that relieves pressure on the passage. There is a passage inside the drop chute area that goes to the grinder. Vacuum it out. It will be on the right side of the drop chute.
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Coffee beans will not grind

Your machine will probably need service. The water will cause damage to the grinder burrs.  I can send you instruction on how to clean out the grinder on a Vienna if you provide me will your email address. You can email me at


You are not the first person to do this. These problems come in at least once a week.


Hope this helps.



Oct 08, 2007 | Saeco Vienna De Luxe Espresso Machine

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