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DVD CDRW WILL NOT PLAY SOUND

I have a acer aspire 3500 with a matshita UJDA760 DVD CDRW and it's saying that all my drivers are good and up to date, but when I put in my DVD's they play but I don't have sound. I put in a cd and it ripped the songs and when I hit play I got sound but when I put in the dvd it is still not playing sound. The picture is perfect and everything is find except sound. I tried playing the dvd with windows media player and realplayer. They are both doing the same thing.Can you help me?

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  • 3 more comments 
  • lechon26 Oct 21, 2008

    I have checked everything. Yeah I can hear cd's, prompts and games but my dvd is running right now and there is no sound coming out.

  • u4409583 Nov 09, 2008

    Same problem for me... I can play audio files from my laptop, except when it is from a DVD or CD, which will play perfect images but no sound whatsoever. Definately not anything to do with volume settings on control panel either.

  • Anonymous Dec 26, 2008

    Have the exact same problem with my Acer, sound on cd's but not dvd's

  • jacqueline_c Feb 02, 2009

    my acer aspire 5000 laptop has the same problem. the dvd player will play DVD's but there is no sound. I can get CD's to play, music & movie downloads just fine. I have no idea what the problem is either since it used work.



  • Anonymous May 19, 2009

    My laptop is brand new the same as everyone else but also wont play sound and its blummin annoyin !!! does no one know how to get it to work ?? It says that there is an error and that "audio format is not supported by the current application, please launch %s in MCE" ??? what does this mean??

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  • 31 Answers

Check to make sure your sound settings in control panel are not: on mute or set to the minimum levels. Does sound work for everything else but your dvd player???

Posted on Oct 21, 2008

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My matshita ujda760 dvd/cdrw read and burn cd but can't read dvd rom. I uninstalled the drivers and reinstalled but the problem continue.


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

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{4D36E965-E325-11CE-BFC1-08002BE10318}

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If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

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Hi people!!

This fixed my problem. Give it a go, I have access and am using my burner once more.

Good luck!!

Alex

Note: The solution provided requires editing of the registry.
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    • On Vista machines, Run is accessible through Accessories.
    • Click the plus sign (+) next to the following folders in the left side of the window pane:
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