Question about Nortel T7316E 2-Line Corded Phone

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Mailbox problem I am locked out of my mailbox and need to change password.

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  • Anonymous Nov 13, 2008

    i am locked out of my mbox and i dont know the admin password

  • patypisciana Dec 02, 2008

    I think we've changed the system admin default password. When I do Feature 983 then I add the Log number 1020000 (our phones have a 3 number extension) it says invalid password. can you please help? my phone is a M7208

  • shelleyh Dec 16, 2008

    I have the same problem but I followed the steps listed and the system will not accept "0000" or "1020000" for the password. Is there a way to reset it to the default?

  • Anonymous Mar 28, 2014

    When typing in password message says mailbox is locked, contact administrator. I can' get passed this feature.

  • Anonymous Mar 28, 2014

    Business has one phone number. Need to change mailbox password. When I try it says mailbox locked contact admin

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The following instructions will only work if your System Administrator password is set to the default. Usually the default is 0000.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

Posted on Oct 29, 2008

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1 Answer

I'm trying to set up my voice mail and I am getting a message "mailbox locked". Is there a generic password I can enter that will work? Too, can you send me a step-by-step go-by to set up my mailbox?...


If you recieve the message "mailbox locked" then the password was incorrectlyentered too many times.
To reset your password press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

As far as setting up your Mailbox, press your open mailbox key or press feature 981.
When prompted to enter your password enter the password of 0000.
The voice mail will make you change and confirm your password at this point. your password can be between 4 and 8 digits but cannot start with a 0.
after the password is changed the voice mail will make you record your name for the company directory. once the name recording is accepted, the mailbox will be at your main screen.
To record a greeting for your mail box,
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished

Dec 22, 2009 | NorStar M7310 Corded Phone

1 Answer

We have a norstar m7310 and the mailbox is locked due to too many failed password attempts. I did log into the System administration and reset the password to that mailbox and it is still locked. How do I...


When you reset the password, it goes back to the default of "0000". When you try to log into that mailbox the next time, it will prompt you to change the password. Hope this helps!

Oct 21, 2009 | NorStar M7310 Corded Phone

1 Answer

I have the same problem: mailbox locked


How to Change a Mailbox Password (Administrator Only) 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number (same as extension number) you wish to reset.
8. Press "Reset" softkey.
9. Press "Rls" to exit (orange button to the right of the number buttons).
The Default password is "0000".

Sep 11, 2009 | NorStar M7310 Corded Phone

1 Answer

I locked myself out of my voicemail for Norstar M7310!


Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change

Aug 06, 2009 | NorStar M7310 Corded Phone

1 Answer

Mailbox locked how to unlock it


First you will have to find out the extension number that is giving you issues.

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).

Default password is "0000".

Apr 20, 2009 | NorStar M7310 Phone

1 Answer

Lucent Partner VMS, we are locked out of an extension mail box,


Dial into voicemail
when prompted to enter a mailbox.....
99#
1234#
9
dial 4 for mailboxes
enter mailbox number
listen for prompt to re-initialize mailbox password
done

Jan 13, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Information mailbox


Solution

Feature 983 - enter password 102xxxx

Mailbox
Change
Enter mailbox number
Password hit next
Extension hit next
service class change to 1 for regular mailbox, 7 is for information mailbox

Sep 11, 2008 | NorStar M7310 Phone

1 Answer

Voicemail Lockout


Press the feature button then 983 enter 120000 as your password, if that doesn't work try a combination of 1020000, 10020000, etc... Enter the mailbox ext (The phone ext) hit reset and the password will be reset to 0000. You will be forced to change the password after you log into your mailbox again.

May 27, 2008 | NorStar T7316E Corded Phone

1 Answer

NorStar T7316E Corded Phone Problem - mailbox locked


You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

Dec 19, 2007 | NorStar T7316E Corded Phone

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