Question about Panasonic Lumix DMC-FX10 Digital Camera

9 Answers

Camera turns on, but can't use menu

This is a 1 yr old camera that turns on, but won't operate. Settings are frozen and no button will operate. Help

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  • 6 more comments 
  • mcsstaff Oct 21, 2008

    i can use the wheel but can't get to the menu, zoom does not work, but lense will extend when camera is turned on. Camera worked fine until plugged into the computer for the first time, when I unplugged it it was frozen.

  • mcsstaff Oct 21, 2008

    nothing has worked to this point do you have any other ideas?

  • mcsstaff Oct 21, 2008

    Any new ideas/ nothing has worked yet.

  • mcsstaff Oct 21, 2008

    no reset button because i can't get to the menu

  • mcsstaff Oct 21, 2008

    still not working

  • mcsstaff Oct 21, 2008

    this did not work, this was a money back guarantee how do I get my money back?

  • mcsstaff Oct 21, 2008

    how do I do this?

  • mcsstaff Oct 21, 2008

    lumix DMC- FX10 Digital

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9 Answers

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  • Panasonic Master
  • 19,396 Answers

I start quoting from you :

"i can use the wheel but can't get to the menu, "

Probably control switch faulty or disconnected from camera main pcb.

"zoom does not work, but lense will extend when camera is turned on."

No lens error , lens extend, more facts in favour of a bad control, or pcb problem.

"Camera worked fine until plugged into the computer for the first time, when I unplugged it it was frozen."

The only thing that may have caused a fault from the computer side is a short on USB connector, or more likely the camera had a fault concerning the switch selector, and now it is stuck in PC mode, as the selector is not working anymore.

Try the following simple reset:

Remove memory card and battery.
Keep holding camera start button pressed while putting back the batteries. Hold down the button for ten seconds.
If this and all the procedure already suggested do not work, that means you have an hardware problem.

The camera in this case must be taken apart to replace the selector switch that is defective (probably shorted).

This was the solution, Try reset, if that does not work, the camera has a faulty selector switch, and that must be replaced, that is a diagnosys from an electronic engineer, and the truth, like it or not.

If you want to ask a refund in any case then write to premium.support@fixya.com or to support@fixya.com.

Note that giving bad vote to experts regardlessly to what they post is ininfluent for getting a refund, that is just irritating and rude to the experts present here that were doing a great job.




Posted on Oct 22, 2008

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  • 84 Answers

First tell me what camera are you using 

Posted on Oct 21, 2008

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  • Panasonic Master
  • 13,433 Answers

I have reviewed your problem and there is no firmware to update, and it would be difficult as in most cameras the camera atleast needs to actually work. You need to send this to repair service, either

panasonic preferably if its under warranty or you can get a free repair estimate from www.advancecamera.com/repair for example.

Let me know if theres anything you need.

Posted on Oct 21, 2008

  • Ekse Oct 21, 2008

    please use the add a comment function, so I can reply back to you.



    Thanks,

    Ekse

  • Ekse Oct 21, 2008

    if you wish a refund heres the refund policy part from the terms of service you will find the information you need to request a refund here



    Refund Policy

    FixYa's Premium Expert services (i.e. Premium Assistance Plan and Live Assistance Chat Sessions) allow you to consult a professional group of experts in order to find a solution for your tech support problem. Our experts will provide guidance and advice to help you understand what is wrong with your product, and what is needed to fix it. We are committed to providing professional advice, but we can't guarantee that our advice will always fix your product. In some cases in-person diagnostic, repair or other services are needed, which we can't and don't provide. In some cases our advice may not solve the problem. Refunds of service fees are provided only if we agree (in our reasonable discretion) that you did not receive professional-level advice and guidance on your product. If you believe that you are entitled to a refund, please send a description of your case to premium.support@fixya.com. We will respond as quickly as we can.

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  • 154 Answers

My first suggestion is to update the firmware of the camera.

this is due to corrupted firmware.

and this can be corrected by a updated fimware

Posted on Oct 21, 2008

  • santha ram
    santha ram Oct 21, 2008

    can you please mention as to which comment your reply is aimed at?

    did the firmware update solution didnt work?

    can you explain me the procedure you followed to update the firmware? and where did you get stuck up and failed?


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  • Master
  • 2,035 Answers

Remove the batteries and memory card for 20 min and then power it on if it does operate properly then try with new battery even if it fails then ..it requires servicing ...


Good luck...

Posted on Oct 21, 2008

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  • Master
  • 749 Answers

Battery and power source
1: The camera cannot be operated even
when it is turned on.
• Is the battery inserted correctly?
– Check the direction of the battery.
(P13)
• Is the battery sufficiently charged?
– Use a battery that has been
sufficiently charged.
2: The LCD monitor turns off while the
camera is turned on.
• Is power save mode (P18) or economy
mode (P19) activated?
– Press the shutter button halfway to
cancel these modes.
• Is the battery exhausted?
– Use a battery that has been
sufficiently charged.
3: The camera turns off immediately
after it is turned on.
• Is the battery charge insufficient to
operate the camera?
– Use a battery that has been
sufficiently charged.
– If you leave the camera on, the
battery will be exhausted. Turn the
camera off frequently by using power
save mode (P18) etc.
here ius the link to your manual online....
http://service.us.panasonic.com/OPERMANPDF/DMCFX12.PDF

Posted on Oct 21, 2008

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  • 331 Answers

I dont know may be ur connection with the computer damaged the camera.....
do u have a reset button on ur camera if yes try resseting the camera ...


hope this will bring it to a natural state

Posted on Oct 21, 2008

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  • Master
  • 6,966 Answers

Hi,

Basically, three possibilities:

  • firmware glitch, reset, remove batteries or flash (inshop service);
  • hardware fault, again, inshop service;
  • low power (even with new, freshly charge batteries). Try cleaning the battery terminals/contacts. They may have to be scraped to remove corrosion. In some instances, they may even have to be bended/stretched so as to propvide more pressure/contact when the batteries are installed.
Hope that this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Oct 21, 2008

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  • Master
  • 3,037 Answers

I think you may have a loose cable inside the camera. First try removing the batteries and reinserting them and see if it will work, if not, then open it up and look for a loose cable. Does the lens extend still when you turn it on?

Posted on Oct 21, 2008

  • Benjamin Patri
    Benjamin Patri Oct 21, 2008

    ok, with the extra information, then you should try removing the batteries and see if it will reset itself, let me know what happens

  • Benjamin Patri
    Benjamin Patri Oct 21, 2008

    you have tried resetting it by removing the batteries correct?

    you should also try reconnecting it to your computer and then downloading the newest Firmware from the panasonic website onto the camera


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