Re: Acer Aspire 6920G keyboard and mouse stop working
Send your computer back, you will have to find the company and send it back. if you live in the us, then you are going to have to send it to texas, but they will fix it if you have warranty, but call the company and find out they can also help you over the phone if they can if they cant, they will make you send it back
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There may be one available as a block diagramme for a fee on a web site somewhere but that is not common.
Most manufacturer trained computer engineers know how motherboards work alongside the firmware and chosen software so there is no call for them.
Remove the battery and power source. Remove the RAM and hdd. Power up with the power supply and it should do something. If it does, replace the RAM and hdd it should now restart. If nothing, check the GPU.
One way to find out:
Click on the start button > right click on 'computer' > choose properties > (top left) device manager > you will see a list of drivers
Bluetooth should be near the top
IF you don't see Bluetooth, you will need to purchase an external Bluetooth receiver.
Your Model of Aspire has a different battery release method, see attached pic on how to do it. This is a pic from your User Manual, you can download it from here Download Acer Aspire E1 572
Manual. I suspect that the information you have been given regarding battery removal and passwords refers to removing the cmos battery as in a PC in the hope that it will clear Bios activated passwords.
The Acer Aspire is a high-performance laptop that includes a fast processor, widescreen display and an internal wireless card. In addition to these premium features, certain models also include one-touch Bluetooth access. If you have an Acer, enabling the Bluetooth is very easy and will only take a few seconds.
1.Turn on your computer and wait for Windows to fully boot. Then log in as an administrator. You will not be able to use Bluetooth under a non-administrator account.
2.Press the button with the Bluetooth symbol on the left side of the computer. This will launch the Bluetooth utility. From here you can sync and manage Bluetooth peripherals.
3.Press the Bluetooth button again to disable Bluetooth. This will disable all connections, but the utility will save your settings so the same devices will sync with the computer again when Bluetooth is re-enabled.
According to the manual, "Located beside the keyboard are application buttons. These buttons are called easy-launch buttons. They are: WLAN, Internet, email, Bluetooth, Arcade and Acer Empowering Technology." Pressing the Bluetooth button should toggle Bluetooth on or off, assuming the correct drivers are installed.
Download the full user manual from Acer here: http://v.gd/eoMupe
For Acep Aspire 504x model systems that have Bluetooth built in, there is an on/off switch located in the front of the system.
For systems with bluetooth built in there will be two buttons next to each other just left of the mic and headphone ports.
The left of the 2 buttons is the bluetooth switch and the right of the 2 buttons is for 802.11 wireless.
If you only have 1 button then you do not have bluetooth built-in. You can also check to see if bluetooth is included by looking at the bottom, if Bluetooth is installed there will be a white FCC lebel with the name Bluetooth written on it.
If your mouse and keyboard work properly with another computer or laptop the problem could be :
A) if devices are USB :
- defective USB port : chose another USB port;
- USB port inactivated in BIOS : check and activate;
- motherboard defective : replace motherboard.
B) if devices are PS/2 :
- damaged PS/2 ports : buy a PS/2 to USB adapter for your mouse/keyboard or buy USB mouse and keyboard;
- motherboard defective : replace it.