Question about Acer Aspire 5100 Notebook

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Acer Aspire 6920G keyboard and mouse stop working

Hi.
Before 2 weeks i bought an Acer Aspire 6920 and suddenly yesterday keyboard and mouse stop working.

I can boot until windows entry code but after nothing. Only after pressing F2 and go to BIOS It leaves me to use keybord or through F8 and in windows recovery system the same.

If i use an external keyboard sometimes it leaves me to use it but just for few seconds without having time to make windows recovery through acer empowering manager.

Num lock is off and i tried also to reset by taking out batery and electricity adapter and after pressing for 30-45 seconds the power button and restart it after but nothing.

Do you have any idea to fix it in order to avoid running to service and loose days?

Thanks in advance.

Posted by on

  • mismulkey Nov 27, 2008

    I'm actually having to use on-screen keyboard 'cause acer 9410 was working normal last night, however this morning keyboard & mouse pad stopped working. I googled & have removed batt but didn't help. I can use keyboard when I go into msdos. Warranty ran out 2 mos ago, go figure! Any suggestions?

  • Thanasis Rizopoulos Feb 11, 2009

    Try to press FN + F7 for mouse lock/unlock. If nothing happens then reboot and press continiously Alt + F10 while booting up for windows formating. This is what I did with mine "ACER 6920". It looks to be windiows issue.

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Send your computer back, you will have to find the company and send it back. if you live in the us, then you are going to have to send it to texas, but they will fix it if you have warranty, but call the company and find out they can also help you over the phone if they can if they cant, they will make you send it back

Posted on Nov 09, 2008

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Yes use your laptop with the battery removed and use it only from the mains.

Posted on Nov 05, 2008

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Posted on Jan 02, 2017

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