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Re: My wheel has fallen off!!!!!
Contact the manufacturer immediately. www.regallager.com 800-593-5522 These are wonderful strollers, but they have experienced several recalls over the years. If your stroller is within warranty, they will repair or replace it for no charge, If it is out of warranty and not under a recall problem, they may send you a new wheel at a small charge.
Let them know your concern over the safety of your children and how they could've been hurt. That usually will get you help a little faster.
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I had this problem when the mudguards were incorrectly attached in the shop. Take off the wheels and mudguards. Reattach the mudguards by slotting them downwards into the guides on the post and then push the wheels on. Until the mudguard is correctly attached, the axle on the wheel is not long enough to reach the locked position.
I am onto my third Phil and Teds Vibe due to issues with the front wheel. It never ever worked smoothly from the moment it was assembled. The first time the UK distributors Outnabout replaced the pin - no help. The next time they replaced the entire no buggy. The new buggy is exactly the same - stiff front wheel that is back breaking to turn and squeaks loudly. Interestingly, I am waiting for Outnabout to send some lubricant that Phil and Teds have recommended; despite being told by the retailer in no uncertain terms NOT to use lubricant. I plan to return the third and final buggy and ask for a full refund or partial refund and replacement with a Sports buggy model. The wheel mechanism is different on that one. Good luck. As you can see, I am all out of answers.
There is a little push button on the metal bar that runs the length of the stroller. good luck, my bearings have gone bad on my phil and teds and they told me that I had to replace the entire wheel at 40 dollars a pop.
Hi, I have the same problem with a Phil and Ted's Sport - but I believe I have the solution as below. This is taken straight from the Instruction Manual which you can view at: http://www.arango-design.com/Phil-Teds-Sport-Buggy-p/7890-0001.htm - towards bottom of page is a link to the instruction manual - which I was unable to get on the Phil and Teds website. Got this today but haven't tried it yet. Hope this helps. Really becomes clear when you see the pictures in the instruction manual. Regards, John Hood The sport hood is packed disconnected. To reconnect: 1. Locate sun hood and hold it facing down, as shown ‘a’. 2. Insert crimped wire ends into frame, through eyelets, ‘b’. 3. Lay hood back (to top of buggy). 4. Locate red coloured pocket at top of fabric seat and insert rear hood wires into each side, ‘c’ and ‘d’. 5.Open hood and attach domes, at bottom of hood, to main seat, ‘e’. 6. Pull eyelet at top of hood over pegs on each side of frame, ‘f’ Note that the windows in the hood are lined with a sun mesh of a lower shade factor than buggy fabric. Always use sun cream and clothing for protection of children in direct sunlight.