Question about NetGear : WG111 54 Mbps Wireless USB 2.0 Adapter, RETAIL (DSNGWG111)

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Netgear adapter stopped connecting

Hi,
I work in a child care center. I purchased two Netgear adapters for two of my classrooms and they worked great for about a week and a half. Then one adapter gave out and we have not been able to get it to connect again. Several days later the one in the other class started doing the same thing. When I click on the shortcut on their desktop the screen comes up for Netgear and then immediately goes away. It won't even stay open long enough for me to read what is there. I have tried uninstalling, removing the hardware, restarting the computer, and running the program again but nothing works.
What is happening and how do I fix it?

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Possible reason why your computer is not getting online wirelessly is because the wireless settings on the router and the wireless settings on your computer do not match. Here are some troubleshooting steps that I suggest you try:

A. Checking the Wireless Settings of the Router

Note: You need to use a computer hardwired to the router to check the wireless settings.

1. Open any web browser like Internet Explorer or Netscape Navigator.
2. Connect to the router by typing http://routerlogin.com/basicsetting.htm or http://192.168.1.1 in the address field and click Enter or Return key.
3. A window will prompt for a user name and password. The default username is "admin" and the default password is "password".

Note: If it doesn't take password as the password, you might have changed it when you have run the NETGEAR Setup CD so please try other passwords. If you can't remember the password, you need to reset the router and run the Setup CD to reconfigure it.

4. When the setup page opens, click on the Wireless Settings under Setup and take note of the SSID.
5. You may also change the wireless channel here. We suggest channels 1, 6 and 11.
6. At the bottom of the page, look for the Security Options. If in case that the security is set to WEP or WPA-PSK, we have to enter the same wireless security on all wireless PCs. To make sure of the key, we can try modifying the security. Please refer to the following:

For WEP: Select Key 1 and enter 10 hexadecimal digits (0-9 and A-F) on the empty box beside it. Then, click on Apply.

For WPA-PSK: Enter an alphanumeric key (minimum of 8 characters) on the Passphrase box and click on Apply.

Note: The Key and Passphrase are case-sensitive.

7. On the left pane, please scroll down and click on Wireless Settings under Advanced. Please make sure that the boxes for Enable Wireless Router Radio and Enable SSID Broadcast are checked.
8. Click on the Setup Access List button and uncheck the box Turn Access Control On.
9. Click the Apply button.

B. Connecting to the Wireless Network

For Windows XP Service Pack 1:

1. Please right click on the Wireless icon on the right lower end portion of your computer. Then click on View Available Wireless Networks.
2. Click on the Advanced tab.
3. Please delete all the preferred networks then click on OK.
4. Right click on the Wireless icon again and click on View Available Wireless Networks.
5. Please select your network and click on Connect. If you have Wired Equivalent Privacy (WEP) or Wi-fi Protected Access (WPA) enabled on the router, it will ask you for the network key. Please type in the Network Key and then confirm it.
6. Make sure not to enable IEEE and then click on Connect.

For Windows XP Service Pack 2:

1. Please right click on the Wireless icon on the right lower end portion of your computer. Then click on View Available Wireless Networks.
2. Click on the Change Advanced Settings.
3. Click on the Wireless Networks tab remove all the preferred networks then click on OK.
4. Right click on the Wireless icon then click on View Available Wireless Networks.
5. Select your network and click on Connect.
6. If you have Wired Equivalent Privacy (WEP) or Wi-Fi Protected Access (WPA) enabled on the router, it will ask you for the network key. Type in the network key and confirm it. Then click on Connect.

For Windows Vista:

1. Click Start then select Connect To.
2. Connect to a network window will show up.
3. Select your wireless network and click Connect.
4. It will ask you for a network key. Type in the network key and confirm it. Then click on Connect.

Note: You may use the wireless utility of your wireless adapter in connecting to the wireless network but you need to clear "Use Windows to configure my wireless networks" on the Wireless Networks tab.

We hope that the above steps provided would help resolve the problem. If the steps above did not work, we will need to get some additional details from you to be able to assist you further. I have summarized my questions below:

1. Can your computer go online when it is hardwired to the router?
2. What wireless adapter are you using?
3. What is the operating system of your computer?


A. Install the software.

Note: Firewall and anti-spyware need to be disabled. They sometimes treat software installation as a behavior of a spyware and therefore will prevent installation.

Windows XP:

1. Please power on your computer. Allow the operating system to boot up completely and log in as needed.
2. Insert the NETGEAR adapter Resource CD into your CD-ROM drive. The CD main page shown at the right will then load.
3. Click the Install Driver & Utility.
4. Please make sure that you follow the Install Shield Wizard steps. Click Finish when done and turn off your computer.

Windows 2000/ME/Win98SE:

Note: Windows 2000 may require you to be logged on with administrator rights.

1. Please power on your computer. Allow the operating system to boot up completely and log in as needed.
2. Insert the NETGEAR adapter resource CD into your CD-ROM drive. The setup page will then load.
3. Afterwards, click on the Install Driver & Utility link.
4. Make sure to follow the Install Shield Wizard steps, and click Finish when done to restart your computer.

B. Install the adapter.

Windows XP:

1. Please make sure that you shut down the PC first and then remove the power cord.
2. Please insert the NETGEAR adapter into the available expansion slot.

Note: If you have PCI adapter, connect the antenna to the adapter, making sure the antenna is in the upright position.

3. Reconnect the power cord and reboot the computer.
4. When the Found New Hardware Wizard displays, please click on Next and then follow the prompt. If you are prompted with a Windows XP Logo testing message, just click on Continue Anyway.
5. After the installation completes, click Finish to close the wizard.

Windows 2000/ME/Win98SE:

1. Please make sure that you shut down the PC first and then remove the power cord.
2. Insert the NETGEAR adapter into the available expansion slot.

Note: If you have PCI adapter, connect the antenna to the adapter, making sure the antenna is in the upright position.

3. Reconnect the power cord and reboot the computer.
4. On the Found New Hardware Wizard, click on Next, then follow the prompt to proceed.
5. After the installation completes, click Finish to close the wizard. Please make sure that you can see the NETGEAR icon located at the lower right portion of your computer screen.

Note: If Windows displays Digital Signature Not Found warning, click Yes to continue.

C. Configure the NETGEAR adapter.

1. Please Double click on the NETGEAR icon on the right lower end portion of your computer.

Note: If you do not see the icon, click on Start and go to Programs. Locate the NETGEAR Utility and click on the NETGEAR Smart Configuration Utility.

2. Click on the Networks tab.
3. Click on the Scan button.
4. Select the Network Name or SSID of your wireless network.
5. Click on the Connect button.
6. You will be directed to the Settings tab.
7. Type a name for the Profile.
8. The Network Name (SSID) will be the same with your wireless network.
9. Make sure that the Network Type is set to Access Point (Infrastructure).
10. Select the Security that you are using on your wireless router.
11. Click on Save Profile.
12. Click on the Apply button.

Posted on Aug 16, 2009

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