Mouse and keyboard not responding upon opening
LOL, good ole Norton. I hope you give Norton the boot once you get this fixed. Try booting up in Safe Mode and see if they work.
Go to www.google.com and in the search box type:"Download cnet Malwarebytes" (without the quotes). Download andinstall malwarebytes from the sites download.cnet/malwarebytes. When thesite opens up click on the Green Download button on the left. Do notclick the Red Download button, that's junk. When it finishes installing the GuiInterface will open up with an offer to Accept a Trial Version orDecline. CLICK DECLINE you want the totally free version. Run aQUICK SCAN. As it scans, if it finds infections the number will be inred. When it finishes scanning, click SHOW RESULTS. A notepad textdocument will open up showing you the results. You can close the textdocument and go back to the Gui Interface where you will click REMOVE SELECTEDRESULTS. The objects will already be selected for you. When itfinishes removing the objects click ok and it will sometimes reboot yourmachine.
If after all the above they both still do not function, lets restore your system back to a day before Norton notified you to turn the computer off.
Click Start/Programs/Accessories/System Tools/SystemRestore. Select a Restore Point (date and time) that is before youstarted having problems. System Restore does not delete you data, documentsmusic, pictures, videos or programs (unless the program was installed after therestore point you selected).
System Recovery loses all your data, documents, music, pictures, videos andprograms. It sets your system back to the time you first purchased it.
Apr 23, 2012 |