Question about Microsoft Xbox 360 Console

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Do I need to clean the laser lens manually or replace something

I tried a laser lens cleaner but I keep getting disc may be damaged or dirty and xbox wont load other games.

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  • penfold9 Nov 26, 2008

    doesnt allways read the disc

  • Anonymous Jan 03, 2009

    my CoD : WaW doesnt work but its brand new!

  • brandon waltz
    brandon waltz May 11, 2010

    are your games dirty or scratched at all???

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  • 174 Answers

Lens cleaners are too abrasive and do not work properly. to clean your laser it is best to strip down your 360, remove the dvd drive top cover and get a cotton earbud, spit on it and then very carefully with a clockwise rotating motion clean the lens this way. you may also need to re-align the laser to read 280-300 ohms as by the sound of it the laser might be set too high. we can offer a repair www.fixmyconsole.co.uk or if you want to have a go just pm us and we will try to help you step by step.

Posted on Jan 18, 2009

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Your disk drive is dirty or broken try to clean the laser inside it. You can get a ( Wii Lens Cleaning Kit ) or fix it manually. For that you will need a tri wing screw driver and take the Wii apart. Use some rubbing alcohol and q-tips to clean the laser lens. Be vary gentle with it, don\'t use hardly any force to clean it. If that dose not work then the drive has to be replaced.

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The code means "dirty or damaged disc". The PS3 has encountered some kind of problem reading the disc.

Possibly the laser could be having problems, possibly the disc.

Try another game disc. If it works, the game disc you are trying to start is somehow damaged.

If it doesn't, the laser most likely has a problem.

If the laser is the problem you can try and clean it with a DVD laser lens cleaner like this one :
http://www.walmart.com/ip/Innovera-CD-DVD-Laser-Lens-Cleaner/14915544

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First try the simple things....put a cleaning disc in it and try to clean the laser. If its too dirty to read the cleaning disc then you need to take it apart and manually clean the lens with a Q-tip and some windex (because alcohol will actually streak on the lens windex won't) if you still cant get it to read the discs then you may need a new laser.

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I believe you can use a DVD cleaner without voiding your warrenty. If you have a warrenty then call Xbox tech support to get it fixed. And if you don't buy an extended warrenty for $50 and then call them and tell them you need your Xbox fixed

steps to be followed.

  1. step 1 Purchase a DVD lens cleaning disc.
  2. Step 2 Turn on your television and Xbox just like you normally would to play a video game.
  3. Step 3 Open your Xbox's disc drive, placing the lens cleaning disc in the drive face-up. A lens cleaning disc works by sweeping small brushes over the laser lens surface. These brushes are located on the bottom of the disc; be careful not to touch the brushes---the microfiber brushes are delicate and can become damaged easily.
  4. Step 4 Close the Xbox and let the machine power up; make sure your television's volume is turned on. Your Xbox should automatically take you to the system's standard CD player menu. If this does not happen, select the menu manually using your Xbox controller.
  5. Step 5 Begin playing the first track of the cleaning disc. Listen carefully, because audio directions will play indicating the steps necessary for properly using your cleaning disc. Each brand of lens cleaning disc will have different steps, but they are typically very simple, involving tasks like skipping ahead to different tracks or briefly putting the CD in fast forward mode. If you cannot hear the audio directions, consult the written instructions packaged with the disc.
  6. Step 6 Remove the cleaning CD after you've followed the audio directions---a typical cleaning cycle only takes a few minutes, and the audio directions will tell you when cleaning is complete.
  7. Step 7 Carefully place the lens cleaning disc back in its case, avoiding damaging the brushes on the bottom. Lens cleaners can be used multiple times, so plan on using the cleaning disc regularly to help avoid future problems with your Xbox console.

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Will work sometimes


If your XBOX 360 is under warranty just send it back to Microsoft and let them fix it. If not, you need to find instructions on YouTube to disassemble your XBOX and then you will need a cotton swab that has two ends on it like the ones you clean your ears with. Use lens cleaner like you would clean eye glasses with or something that will not streak. Be very careful not to damage the laser. Gently take the swab with the cleaner on it and rub it around the laser lens in a clockwise motion about 3 times. Do the same thing counter clockwise. Now turn the swab around to the dry end and perform the same tasks in reverse order. So...you will use the dry end counter clockwise 3 times and then clockwise 3 times. Now put your XBOX back together and see if it has fixed the problem. There are a couple of other options to try as well but you didn't mention anything about it grinding so I did not post those fixes. Let me know if you need them.

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Hi,

It is prob your laser needs replaced, you can try a cd lens cleaner (this gave me another month or so out of my last lazer) The clicking noise is the drive trying to read the disc, are you trying to load backups or original discs?

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Try a dvd lens cleaner because it sounds like the lens may be dirty. Make sure to use a DVD lens cleaner not a CD lens cleaner. If that doesnt work you will probably have to get the lens replaced which since its sony and they've been around for years it should be rather cheap. Hope that helps you out!

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