Question about Philips HDD1630 MP3 Player

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My philips HDD1630 has frozen.

My philips HDD1630 mp3 player has frozen on the welcome screen and wont go off i have to turn it off by volume up/power, and then when i turn it back on it does the same thing. I would like to know if i can do anything or send it somewhere?

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Mine did the exact same thing. I called support and after having to fax my serial number info with my sales slip (I bought it six months ago--lucky I had the Circuit City email receipt), they confirmed it was still under warranty. Basically, they said it can't be fixed. They gave me a 'ship to' address and said they'll send me a new one when the recieve the bad one. If you act quickly, they should be able to exchange yours, too. You might want to ask if they'll pick up the return shipment. I paid just under $10 for UPS, but now wish I'd have asked. Good Luck.

Posted on Aug 08, 2006

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I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
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3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

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