Question about Trend Micro Antivirus 2008 for PC (733199435772)
My father-in-law has Trend Micro Antivirus 2007 (which he renewed in April instead of buying 2008, but 2007 wasnt an option for a product on here) on his computer. He's almost completely computer illiterate and relies on my husband and I for most technical stuff. Recently he left me a msg saying he was having trouble with the virus scan. When you click 'scan now', a separate window comes up like normal and supposedly it starts scanning. However nothing ever comes up where it usually shows the current file being scanned, and the progress bar never gets past 0%. The elapsed time timer keeps on though. I left it on today for over 4 hours and still got nowhere. When you click the stop button that's sposed to stop it, nothing happens, and eventually you have to force it to close using the task manager if you want out of it. Anyone have any ideas?
Btw, if it helps he also has Spysweeper for spyware, and that works just fine.
First thing you can try is to disable/shut down the Spysweeper and then try scanning with TMA.
If that still doesn't work, I would uninstall the Spy sweeper and try scanning with TMA.
If that still doesn't work, uninstall TMA, and then reinstall the TMA.
Most A/V do a scan during installation. Watch to see if it works.
After reinstalling the TMA, make sure you run its update program (if it didn't during installation) and then run another scan.
Posted on Oct 21, 2008
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Posted on Jan 02, 2017
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