Question about Canon ImageClass D880 Copier

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Cannot find paper jam ...

Rec Paper Jam Slide Platen Left .... Open Cartridge Cover..... Looked in every crevice and cannot find paper jam

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  • mcguire508 Dec 18, 2008

    copier keeps feeding 2 sheets of paper causing a paper jam I have changed the paper, cleaned the rollers , changed the toner but, the problem persist Do you have any other suggestions to solve this problem

  • Anonymous Mar 12, 2014

    Paper jam. message reads 'slide platen to the left'

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  • 537 Answers

We have a D780, which is probably very similar to your unit. Have you removed your toner cartridge and inspected to see if any paper is in the paper path? 95% of the time that is where the paper jam is.

Posted on Oct 21, 2008

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1 Answer

The copier says rec paper jam slide left platen? what do i do ?


On the slide there is a handle. This releases the top reader port of the copier, move it to the left. Raise right side cover and remove the drum cartridge unit. You should see the jammed paper there, at the right lower access door, or in the fuser where the paper should come out. Just reverse the procedure to reset the jam. If the copier still indicates the jam then it must be in the fuser. You will have to have a technician remove the fuser assembly from the copier and take apart the unit to remove the jam. Hope this helps.

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after yoy slide, open up the cover and then you will see the cartridge (black color) then you pull out the cartridge (there is a holder steel).
and you will see the paper jammed.
take it all, do not be left one bit.
and then replace all like a before.

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There may still be a small sliver of paper somewhere along the paper path. It only takes one small piece to interfere with the mechanism that detects jams and causes the copier to stop working. Since the copier gives you an indication of where the jam is occurring, I would focus my attention in that area, removing trays, using a small flashlight to get a really good look inside.

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