Question about HP Photosmart C5180 All-In-One InkJet Printer

1 Answer

New Cartridge error message

I installed a brand new cartridge but keep getting the message to replace the empty cartridge to resume printing. Printer will not print - not even in black. Any ideas how to correct this problem

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  • Anonymous Oct 21, 2008

    I installed a new cartridge 2 times but each time the printer is telling me it's an empty cartridge .I know the cartridge is not empty but don't know why the printer thinks it is. I reset the printer and cleaned the cartridge heads. No luck.

  • sandykay322 Oct 22, 2008

    I replaced the cyan blue ink cartridge twice and it keeps telling me to replace it.

  • toniap Oct 22, 2008

    My yellow keeps reading as empty and needs to be replaced. I have replaced it four time with a new HP Genuine cartridge and the message to replace continues!!!

  • jeannine9 Oct 26, 2008

    Same problem with the yellow cartridge on my C5180. Called Tech Support and was told it's a hardware problem. I bought the machine "refurbed" at Officemax 6 months ago. 

  • kimberley87 Nov 02, 2008

    Exactly the same problem with the yellow cartridge, has anyone found any sort of solution?

  • Anonymous Nov 03, 2008

    Same as everyone else, just change out the color for magenta, any clues?

  • Anonymous Nov 04, 2008

    Same problem with the yellow ink.

  • Anonymous Nov 06, 2008

    yellow ink also....argh!!!!

  • Anonymous Nov 10, 2008

    same problem with the Yellow Cartridge.

  • n198800 Nov 22, 2008

    Same problem. Yellow cartridge is not empty but the printer said so.

    And another problem i have is a error message: 0xc18a0306.

  • euchre Feb 24, 2009

    same problem with the Yellow Cartridge.

  • onthefritz Feb 24, 2009

    I also have the same problem with the yellow

  • michelleg696 Feb 26, 2009

    i have same and its so frustration i've change thje light magentat 4 times and and is now not happy. i am cluess?

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Follow the steps below to remove and replace the empty ink cartridge.

  1. Turn the printer on.
  2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door New Cartridge error message - c00819080.gif
  3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00819081.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
    NOTE: Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
  4. Pull the ink cartridge toward you out of it's slot to remove it. Figure 3: Removing an ink cartridge
  5. Remove the new ink cartridge from the packaging.
  6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
    NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridNew Cartridge error message - c00819083.gif c00819083.gif
  7. Press down on the gray latch until it clicks into place. New Cartridge error message - c00819084.gifsing the gray latch c00819084.gif
  8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
    NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
  9. Close the ink cartridge door.

after Doing this all Follow the next step :-

Please Try This, I am sure it is goingNew Cartridge error message - fa37665.gif.


Resetting the All-in-One
Press the On (fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of thNew Cartridge error message - a477fdf.gifi>
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

Posted on Nov 27, 2008

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SOURCE: Empty ink cartridge message

I replaced the old cartridge with a new one (Magenta) and it still asks me to replace it with a new cartridge.  
For 1 colour which is LOW, it stopped me completely from PRINTING or COPYING at all. 
Any clues how to fix this?

Posted on Jul 18, 2008

  • 1 Answer

SOURCE: cannot print in black because yellow cartridge is empty ?

Take the "empty" cartridge out and shake it, and then reinsert it. I did that on my HP 8500 and it worked. The indicator light showed it was full.

Posted on Nov 01, 2010

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Error message "to print in color, install the following cartridges:" continually comes up after installing new cartridge.


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We suggest you first attempt the basic/universal Canon ink level reset procedures before attempting any of the more advanced procedures provided on our Inkjet411 site*

A. Standard Ink Level Reset Procedure (printers without LCD display):
[ Refer to the 1st support video: http://inkjet411.com/?page_id=62 ]
1) At computer screen message, select 'Stop'/'Reset', 'OK', or 'Resume'.
....or....
2) Select 'Stop'/'Reset', 'OK' or the 'Resume' button (triangle-circle icon) on your printer for 5-8 seconds:
- Printing may continue under the 'ink out' condition.

B. Standard Ink Level Reset Procedure (printers with LCD display):
[ Refer to the 2nd support video: http://inkjet411.com/?page_id=62 ]
1) Install cartridge and start print job.
2) After first message appears, click 'OK' to continue. Printer should start printing.
3) If second message appears and printer's LCD screen displays error code "E", then DO NOT click 'CANCEL PRINTING'.
4) Press and hold down 'Stop'/'Reset' button (triangle-circle icon) on your printer for 5-8 seconds. Printer should start printing.

If you are able to produce a self test print, this is good since it illustrates that the cartridges are electrically stable...if you observe any 'E' or 'V' error states (i.e. E13 or V162 for example), this may indicate there is possibly an internal electrical problem with one of the ink cartridges. Refer to your user guide if E/V error messages are displayed.

*If, after following the suggested ink monitoring/level reset procedures, you still have an error condition which prohibits regular printing, then the ink cartridge probably has internal electrical damage (micro-electronics failure); such a failure is unrelated to the ink cartridge refilling process. Typically, when the cartridge fails the problem is 'masked' by the ink out/empty condition so it can be difficult to distinguish between the two. Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process (i.e. typically ~2 years from original manufacturing date). Refer to picture at bottom of this page: http://inkjet411.com/?page_id=1533

To verify the Canon printer is functional, install a brand new cartridge in it - this will 100% confirm whether your refilled, compatible or remanufactured ink cartridge is faulty or not.


For information on North American Canon ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

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