Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Whirlpool icemaker stopped working

Our ice maker stopped working within the past few days... we continue to get cold water through the in door water dispenser but no ice, I made sure the ON button in the freezer for the ice maker was on. I also temporarily pushed in the button that turns the light on and pushed the angled door on the side that closes when the ice container makes contact with it when its closed...and I see a flashing light on the IR side of the switch that goes off when I let go of the light switch. I have checked and there is no ice stuck in the ice ejector part.... it seems as if there just isn't any water in the tray to make ice... the unit is only two years old but of course, out of warranty... Any suggestions would be appreciated... I am fairly mechanically inclined and have a multiswitch in case that would be useful for trouble shooting...

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  • B Geoffrey Burnham
    B Geoffrey Burnham Oct 21, 2008

    One additional thing I discovered is that there is NO water coming from the small black tube into the ice maker. However, since there is still water coming into the water dispenser I presume there might be a problem wherever the water supply diverts to the ice maker and to the water dispenser. I am thinking there is probably an electronic valve that decides where the water goes and that might be malfunctioning ... anyone think I am on the right track?? Is this something I can fix myself?

    Thanks for your time...

  • mjbrennan42 Oct 22, 2008

    I have the same problem with my Whirlpool side by side. It is 3 years old. Hasn't made ice in days. I raised the temp in the freezer and refrigerator to see if maybe the line was frozen. There is no water in the tray, no blockage. The next morning, no ice, but upon moving the on/off lever a couple of times, I heard some motor or valve and some water flowed down the tube to the tray but stopped after a few seconds.

    I called Whirlpool and they recommended I take out the filter and see if it will make ice then. Pressure may be too low going to the freezer. I've done that and raised the temp again and am waiting.

  • B Geoffrey Burnham
    B Geoffrey Burnham Nov 04, 2008

    Well I did end up solving my own problem myself... somewhere on the web, I located a forum where someone had posted a link to a manual that was supposed to be only for professional service people. It contained troubleshooting methods by using a multimeter and probing the circuits on the "module" that is attached to the ice maker itself. Using this guide, I was NOT able to trigger manually a cycle to make ice. Then using two other points I also discovered there was no power going to the module. Working backwards, and using the multimeter, I was able to trace the contact points on the module to their end point at the wiring harness connection point inside the freezer. Then once again using the multimeter, I was able to confirm there WAS power to the wiring harness inside the freezer but NOT to the module itself. I then ordered the module which, via the web cost me $39 as opposed to almost $100 locally ( which still would have be ordered). Two days later when the module arrived, I swapped it out with the old one and shortlty thereafter I had glorious ICE!!! Its been working fine since!!! I figured had I hired someone to professionally fix this, and given the cost of the house call and the retail price of the module, I saved about $250 minimum....




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My icemaker has not worked for years. It has been so long I got used to not having ice. I have more time this month and decided to figure out the problem. I replaced the old water supply from copper tube to a 10 ft. stainless steel flexible tube from HomeDepot. This did not do anything. I saw somwewhere about using a blow dryer to the tube that dispense water into the ice tray. IT WORKED. My wife is happy.

Posted on Nov 04, 2008


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When you say you replaced the timer, was that the piece on front of the ice maker? (it is what I am calling the module)

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