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GotoAssist - can't see mouse

When logged in to client I can see mouse when either I or the client has control but they cannot - any ideas? Tools are all enabled to show mouse.

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Try pushing the alt button and any arrow key at the same time

Posted on Oct 22, 2008

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Posted on Jan 02, 2017

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Gotoassist keeps loading and won't download call


Hi, without more detail it's difficult to know what your issue is exactly. Are you trying to connect to someone or is a tech support agent trying to connect to you? If you are the support agent, you should contact GoToAssist's toll free support directly http://support.citrixonline.com/en_US/gotoassistremotesupport

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When i try to open my mail box it shows application not found


Do you have an e-mail client installed? If it was, then something told the operating system to disassociate e-mails from that application. If you don't have an e-mail client installed, then pick one (Outlook, Thunderbird, old Navigator, and many others) and install it. But make sure the operating system associates your e-mail files with your new client. In Windows, the icon should change to something like an envelope. MacOS has something similar.

In Windows, you have two options to reestablish the link between e-mail files and the client.
#1. place your mouse over the e-mail file, then press the right mouse button (or which ever is NOT the normal selection button). Look for a drop down menu option that says "Open with ..." which should show you a list of installed applications. Your e-mail client should be in that list. If not, then click the "Browse" button (lower left section), and find your original e-mail client program.
#2. Start your e-mail client (should still be in the START-->All menu (or sub) somewhere). It will probably ask if you want it to become the default for all e-mails. If not, go to Preferences (usually under Tools, but might be under Edit), and (usually) Advanced tab/listing, and find something that says "make XXX (program name) the default...", and then save the new setting.

Good luck. (Since you didn't provide the operating system name or possible installed e-mail client)

Feb 19, 2011 | Computers & Internet

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Need a remote AD 5807a


www.GoToMyPC.com/Control-Computer
or ebay
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Oct 01, 2009 | Aspire Digital AD-150PSC Subwoofer

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SIGN ON/Log Off


Go to Internet Connections and right click on your internet connection icon. Click on Properties and then Networking. Uncheck Client Services for Netware.

For Fast User Switching go to Control Panel, Administrative Tools, Services and disable Fast User Switching.



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Apr 26, 2008 | Computers & Internet

1 Answer

Ristricted logging onto server when server is off


Hi
Thanks for the background info, this makes it easier for me to see what you need.
You need to disable your guest account if you havnt already done so.
The user is logging on with a cached version of the logon information, this is useful for when the server goes down but not in your case as you need to prevent this.
Another worrying aspect is that you allow all your users to log on using the same password. Very bad from a security aspect anyhow. It is better to change at least every 30 days. If they moan they will get used to it soon enough.
Go into group policy again and computer configuration>windows settings>security settings>local policies>security options and look for interactive logon:number of previous logons to cache - set this to 0. If the domain controller is not available and the logon info is not cached they cannot logon to domain.
Group policy can be overruled at the client end if they have admin priviledges so you may have to set this on the client pc also. But you need to test to see if it is required there. I have not used that particular policy but it should be ok just on the server. Your users dont have admin rights do they? Anyway good luck. You can set this by applying it to an OU or domain wide but if you want to target just this one pc then maybe if you put it in its own ou and apply it just there.
You need to create new policies rather than modifying the domain one and keep each policy for specific purposes so that applying them to ou's is easier, ie internet options policy, firewall policy, working hours policy etc.
Regards
Julie

Mar 26, 2008 | Computers & Internet

1 Answer

Logging on to server


You need to go into administrative tools and look for group policy.

In the local computer policy
Computer Configuration
Windows Settings > security settings > Local policies > user rights assignment. In the right hand pane find the policy for "Allow log on locally" Set the user accounts for those users which are allowed to log on interactively on the server. Be careful you dont lock the administrator account out.
Use in conjunction with the "Deny logon locally policy" if you need to.
Hope this helps

Mar 22, 2008 | Microsoft Windows Server Standard 2003 for...

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