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Print cartridge will not install on HP LaserJet 3800n

After replacing the black cartridge on my HP LaseJet 3800n, I get a message on the printer display 'black cartridge not installed'. I have taken it out and back in and it did not help.  I don't know if it means any thing to the problem but I notice a small black plastic piece that looks like it might be out of place but i don't know if that is so or where to put it without causing possible harm!  Any suggestions?

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  • bpegram Oct 21, 2008

    waynechurch,  thank you for replying.....your comments are a relief!  But how can I get the cartridges to sit properly in order to be recognized by the printer?  The black plastic piece (one on each of the black and yellow cartridge slot) are just hanging there, but I'm not sure where to try to place them back at or if these black pieces need to be replaced by a service tech.  Please advise......


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Common problem on the hp lj 3800, you'll notice if you shine a torch in the area where you found the broken pieces of plastic, there will be some more, it is this which is stopping the toner cartridge from sitting properly in the printer. Don't worry about the broken plastic the printer will still work ok.

Posted on Oct 21, 2008

  • wayne churchill Oct 21, 2008

    Remove the plastic pieces but leave the wires there, it won't harm the printer. There is a repair kit available from HP, but you would require an engineer to fit it and to be honest the chances are it will just break again.

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HP Color LaserJet 2600n Printer - Installing Print Cartridges When a print cartridge approaches the end of useful life, the control panel displays a message recommending that to order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays one of the following messages: Replace yellow cartridge, Replace magenta cartridge, Replace cyan cartridge, Replace black cartridge. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). Change the print cartridge
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