Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum
I have the Animal DC14 and went through all the checks with a Dyson tech and when she had me run vac without the top filter it sucked like new. Well cleaning the filter did not help so I ordered a new one. It still only has suction when I use just the blue foam filter. If I add the new hepa portion, the suction goes away. Using just the blue foam filter the power head for the hose keeps spinning and suction is great. I have checked all the u couplings, hose, etc. and there are no obstructions. The bottom of the lifetime filter at the bottom near the motor is black. The bristle brush on the carpet cleaner spins very fast and there is nothing blocking it. Why does it only work with the foam portion even when it has a new upper hepa filter? The Dyson tech said replacing this filter would fix it.
Dyson animal will not stand up and question...
Posted by madmimi on May 28, 2008
my dyson will not stand up by itself=catch seems to have failed and online instructions from dyson have not solved the problem- can anyone help
my second question is will dyson replace my lifetime hepa filter that is located beneath the debris collector, it is very black and is not washable
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
In answer to your 1st question, you may want to check with a factory authorized vac dealer who does repair on the Dyson vacuums to see if they can correct the problem, or call the Dyson factory phone # listed below for the nearest vac dealer in your area. 2nd question. The Hepa filter is mostly a wear item and I was not aware of the lifetime Hepa filter and that also would be a good question for the factory to answer, I could not find an answer to the questions and they might be able to clarify the answer to both your questions. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 firstname.lastname@example.org
http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.
Posted on May 28, 2008
Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.
What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.
Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.
Hope this helps!
Posted on Oct 28, 2008
The clutch problem needs to be looked at by a serviceman or professional who can repair Dysons. Slipping belts are often a sign of being overused or with carpet/textures that have caused the beater bar extra tension. I suggest if this model means much to you to get it repaired.
Posted on Apr 02, 2009
You probably have a broken belt. You need to take the plate off the bottom and see if the belt is broken. If so, contact Dyson (1-866-693-9766) to get another belt.
Posted on Apr 26, 2009
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Dyson customer Service
Posted on Apr 22, 2010
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