Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

Open Question

Dyson DC14 suction still poor after all cleaning and new pre filter set.

I have the Animal DC14 and went through all the checks with a Dyson tech and when she had me run vac without the top filter it sucked like new. Well cleaning the filter did not help so I ordered a new one. It still only has suction when I use just the blue foam filter. If I add the new hepa portion, the suction goes away. Using just the blue foam filter the power head for the hose keeps spinning and suction is great. I have checked all the u couplings, hose, etc. and there are no obstructions. The bottom of the lifetime filter at the bottom near the motor is black. The bristle brush on the carpet cleaner spins very fast and there is nothing blocking it. Why does it only work with the foam portion even when it has a new upper hepa filter? The Dyson tech said replacing this filter would fix it.

Posted by on

  • 2 more comments 
  • clemdog40 Nov 10, 2008

    beater in working last time i called your tec said to lay it flat and then it would start it did but it has never worked quite as well

  • redwood66 Dec 12, 2008

    I am not sure if you mean the new housing and filter I just bought or
    my original one. The housing on the new filter set is new but the
    original one is as old as the vacuum. About 3 years. It still only
    has suction with just the blue filter. If I add the yellow part, it
    doesn;t work well at all. Thank you.

  • redwood66 Dec 12, 2008

    I am not sure if you mean the new housing and filter I just bought or
    my original one. The housing on the new filter set is new but the
    original one is as old as the vacuum. About 3 years. It still only
    has suction with just the blue filter. If I add the yellow part, it
    doesn;t work well at all. Thank you.

  • Joe Lepe May 11, 2010

    Is the yellow housing for the filter new or used?

×

6 Suggested Answers

Agent Don
  • 310 Answers

SOURCE: dyson animal will not stand up and question concerning lifetime hepa filter

http://geeksquad.fixya.com/ThreadView.aspx?prdid=34163&thid=630085
Dyson animal will not stand up and question...
Posted by madmimi on May 28, 2008
my dyson will not stand up by itself=catch seems to have failed and online instructions from dyson have not solved the problem- can anyone help
my second question is will dyson replace my lifetime hepa filter that is located beneath the debris collector, it is very black and is not washable


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.

In answer to your 1st question, you may want to check with a factory authorized vac dealer who does repair on the Dyson vacuums to see if they can correct the problem, or call the Dyson factory phone # listed below for the nearest vac dealer in your area. 2nd question. The Hepa filter is mostly a wear item and I was not aware of the lifetime Hepa filter and that also would be a good question for the factory to answer, I could not find an answer to the questions and they might be able to clarify the answer to both your questions. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 questions@dyson.com
http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.

Posted on May 28, 2008

  • 1 Answer

SOURCE: My dyson dc14 not sucking only from the hose

Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.

What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.

Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.

Hope this helps!

Liz

Posted on Oct 28, 2008

ukvacfan
  • 328 Answers

SOURCE: Dyson DC14 Animal belt clutch slips.

The clutch problem needs to be looked at by a serviceman or professional who can repair Dysons. Slipping belts are often a sign of being overused or with carpet/textures that have caused the beater bar extra tension. I suggest if this model means much to you to get it repaired.

Posted on Apr 02, 2009

  • 1 Answer

SOURCE: the brush on my dyson dc14 animal will not rotate

You probably have a broken belt. You need to take the plate off the bottom and see if the belt is broken. If so, contact Dyson (1-866-693-9766) to get another belt.

Posted on Apr 26, 2009

Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

  • 101 Answers

SOURCE: Dyson dc14 Animal motor brush replacement

By the time the brushes are shot, so is the armature. You need a motor.

Posted on Nov 30, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Switching on and off no suction


Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC14 is engineered to shut off if it starts to overheat. This could be due to a blockage, and the filter may also need a wash.

In normal use we recommend washing DC14's pre-filter at least once every 3-6 months using cold water without detergent. Allow at least 12 hours for the filter to dry completely before replacing it.


To check for any blockages, follow each of the steps shown in our online support guide: http://www.dyson.co.uk/support/dc14/dc14-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

If you'd like some further help from our experts after giving these steps a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide assistance.

Aug 06, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson DC14 Animal: Loses suction when in the upright postion and I am using the wand. I have cleaned the top spongy filter. It sort of 'blows' out of the top of the cylinder if that makes sens


Hi Sharon,

I'm sorry to hear you're having difficulties with your DC14. If the machine doesn't seem to be picking up as well as usual through the wand, this may be due to a blockage in the wand, hose or U-bend. The easiest way to check for this is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc14/dc14-origin-iron/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

Although I note you've cleaned the filter, you might want to check you've washed it as shown in the video below - in normal use, this should be done at least once every 3-6 months. Wash both parts of the filter in cold water without detergent, and allow at least 12 hours for it to dry before replacing it.

This should resolve your issue, but for any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Feb 07, 2012 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Each time I vacuum, animal hair and dirt collect on the Hepa filter of my Dyson Animal. It is about 5 years old. I have already replaced the Hepa filter about a month ago.


Hi there,

Sorry to hear you're having difficulties with your DC14. If dirt and pet hair are collecting on your HEPA filter, the pre-motor filter may be incorrectly fitted, or missing from your cleaner. To check the filter is correctly fitted, please see our online support video for this cleaner:

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ALLFLOORS_US


If the cleaner has been used with the pre-motor filter missing, it's probably best if you get in touch with us directly, as the cleaner may have been damaged.You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 08, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

No suction i need a new hepa filter and a product manual


Well here is the product manual for you:http://homeappliance.manualsonline.com/manuals/mfg/dyson/dc14.html.

As for the filter those can be bought many places you are looking for the one with the following part number:901420-02

But you may want to just try and clean the filter instructions can be found here: http://www.dysoninfo.com/how-to-clean-a-dyson-filter/

Apr 13, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson hose does not produce alot of suction when extended.


Hi its Darran at Dyson.

It sounds as though the wand/hose is blocked. with the machine locked in the upright positino, remove the hose from the machine, switch on and test the suction. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If the suction is strong, you will need to check the wand for a blockage. If the suction is still poor, check the hose for a blockage.

You may find it useful to wash the filter as this can sometimes cause a drop in performance if its dirty and it wuold be more noticable from the hose.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Feb 19, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson DC14 ANimal vacum cleaner has lost a lot of its suction, i have cleaned the regular filter but this does not seem to have improved it much. JAmie


Hi its Darran at Dyson.

A loss of suction is most likely caused by a blockage or a dirty filter. If you have cleaned the filter, it would be worth checking the machine through for a blockage by following the user guide or the diagnostics in the Support section on our website at www.dyson.com.

If you are still having difficulties with your Dyson, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Jan 22, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

No suction on wand of Dyson DC14 Animal


Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Jan 10, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Problems with Dyson DC14 Animal Bagless Vacuum very little suction coming from the hose. cleaned filter and suction has not improved. Please help. Thanks


Two possible solutions come to mind. First off, there is a clog in your hose. If you have another vacuum, try using the hose on that one to **** it out.
If that doesn't work, you may need to have the clutch replaced. Check your warranty. The clog wont be covered, but the clutch will be,

Oct 08, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

Not finding what you are looking for?
Dyson DC14 Animal Bagless Upright Cyclonic Vacuum Logo

Related Topics:

1,375 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18299 Answers

Roger Potts

Level 3 Expert

694 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...