Question about HP Office Equipment & Supplies

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When I tried to print several sheets of paper fed through at one time and got jammmed. I pulled them out and then the paper feeds real fast and nothing prints

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  • faypage Oct 21, 2008

    The printer is anHP Photosmart C4200 There is no jammed paper in the roller. The printer will copy but will not print from the computor and the paper feeds through real fast.

  • faypage Oct 22, 2008

    I tried your advice and it still did not work. My daughter in law came over and the problem was a document in the memory which I do not understand but it works now.

  • faypage Oct 22, 2008

    The help you gave me did not fix the problem. As I said in my last comment my daughter in law came over and fixed the problem. It was something about a document I had still in the memory.

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4 Answers

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  • 2,035 Answers

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.


Good luck...

Posted on Oct 22, 2008

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  • Master
  • 6,966 Answers

Hi,

Offhand, a couple of ideas, queries and suggestions:

  • Reboot your PC, pls verify that there are not pending print jobs in the HP PhotoSmart C4200;
  • Reset your HP PhotoSmart C4200
  1. Press the On button and turn off the HP All-in-One.
  2. Unplug the power cord from the wall outlet.
  3. Unplug the power cord from the back of the HP All-in-One.
  4. Wait for 20 seconds.
  5. Plug the power cord back into the HP All-in-One.
  6. Plug the power cord into the wall outlet.
  7. Turn on the HP All-in-One by pressing the On button.
Hope that this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Oct 21, 2008

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  • Master
  • 558 Answers

Since when this started.. (any specific you remember)
Reset the printer with power on button for 5 min. then check.
If it fail, then unplug the printer after power off PC and printer and then replug after 10 min., let it run and print.
Also clean the cartridge with a cotton or clean cloth -- the Nozzle and contact strip.. Also clean out the printer internal area.. 
If you can acess the roller then clean it out, let me know the further status.

Posted on Oct 21, 2008

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  • Puneet Jain
    Puneet Jain Oct 21, 2008

    Also get this tips from Official HP Website:


    HP Photosmart C4200

  • Puneet Jain
    Puneet Jain Oct 22, 2008

    Yes that you need to do if anytime same problem appear, go to Start --> Control Panel -> Look for printer--> select the printer and open --> window will appear which shows any printing process spooling.

    End them and restart printing if earlier take times. Let me know if problem still persists, and need any help from us.

  • Puneet Jain
    Puneet Jain Oct 22, 2008

    Thats what we have suggested you to reset which can erase all spooler memoriesof printer.

    Then why you not agree with the solution provided by us. It might be the case where you find it difficult to follow but the same thing have followed by your daughter.

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  • 1,847 Answers

There might be still some paper jammed between the rollers, check

Posted on Oct 21, 2008

  • Legin Varghese
    Legin Varghese Oct 21, 2008

    open the cover and roll the roller by hand and check for any bits of paper between the roller.
    do let me know it is a ink jet or a laser one.?


  • Legin Varghese
    Legin Varghese Oct 21, 2008

    use the original cd that can with the printer to reinstall the printer driver.
    as you can scan the printer cartridge is working fine.
    Kevin


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