Assume the batteries have full power and the camera did not fall, I had the same problem and turned out that some dirts got inside. So I sucked the area around the lens with a powerful vacuum cleaner and was able to make it work again.
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Your lens is stuck due to either being banged or bumped or there is dirt/grit inside the lens gears. The lens needs to be replaced, but buying a brand new lens is out of the question. Sony will charge $125 just for the lens assembly, it's crazy.
A refurb lens can be installed for about $75 including return shipping. You should check the replacement cost of a used camera and see which is cheaper in the long run.
Hope this helps!
Owner, Darntoothysam.com Digital Camera Repair
Was the unit dropped or were any liquids messed onto the lens assembly previously ?
If dropped (particularly if the lens was open) the lens drive mechanism might well have suffered damage.
If liquids, particularly ones containing sugar, were accidently messed onto the lens assembly, then the sugar becomes sticky as the liquid dries, effectively glueing the mechanism in place.