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Item bought on e-bay

I must have clicked on pay now by mistake,but I never completed the transaction. I requested that the seller add insurance which changed the item amount. The seller sent me a new invoice for the correct amount. When I try to pay with pay-pal the screen comes up error.How do I pay for this now?

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Hi nancy,

I would suggest one phone call will resolve your issue:

PayPal Customer Service: 1-888-221-1161
4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday

anaanymous


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Posted on Oct 21, 2008

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Posted on Jan 02, 2017

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4029357733 paypal


1) First, hopefully you completed the whole transaction with the seller USING the actual paypal application. If you decided to buy it by just emailing the seller without paypal that is why the transaction is not there and the seller deleted his account.
Ebay does caution against doing it without using paypal.

2) If you did buy and pay for item throught paypal, it sounds like the seller deleted his account and does not want to refund your money or ship your item.

If #2 is the situation, Go to the actual transaction or Activity on your paypall account and get ALL the information you can on the sale. Item #, description, Seller information, etc.

Log into your paypal account and choose My Account
scroll to the bottom and click "contact us"
a page will open and you can either call PayPal or look in "Find Answers by Topic" and report FRAUD or Report a Problem.

try that and Ebay will be able to search their records and find this seller if it is fraudulent.

Hope this helps.

Apr 11, 2014 | Computers & Internet

Tip

How to cancel an PayPal e-cheque from e-Bay


If you do not have sufficient funds in your PayPal account for e-Bay items that you have paid for using the e-Bay interface PayPal will raise a direct debit aka an e-cheque that works in a similar way to a normal cheque, in that it will take 5-7 working days to clear, however there are several differences here is a list of a PayPal e-cheque status as seen in e-Bay.
  • Cleared: The funds transfer to the recipient has completed
  • Uncleared: The transaction is still processing from the bank
  • Failed: We were unable to obtain the funds from your bank and the payment to the recipient has not completed
  • Canceled: You have cancelled the eCheque. If you cancel an eCheque the funds will still be withdrawn from your bank account but will be credited to your PayPal account balance

NOTE: Only the seller can cancel the e-cheque using their PayPal account when logged in goto:

Go to Account Overview > History > Find the relevant payment > Details > Cancel Payment under 'Cancel this eCheque payment' > Review the information and include a message to buyer > Cancel Payment.

You will not have the option on yours, if you want to cancel it yourself you will need to do so via your online banking, or if this is not possible telephone banking can be used.

If you receive PayPal funds during the this time and want to send the seller's money sooner for your items, here is a tested method that will work;

Pay directly using PayPal to the e-mail acount of the seller, note you must click payment for goods not e-Bay in your PayPal account, its a good idea to send a message inlcuding the long e-Bay item number and also ask the seller to cancel the e-cheque using their PayPal account, they will see that you have sent the correct funds instanlty

Summary:
To avoid lengthly transactions I suggest that you make sure that you have a buffer or about £30 in your PayPal account that is attached to your e-Bay shop, it only takes 2/3 working days to send from your verified bank account, if you also add a direct debit card you can avoid using e-cheques as they will never been generated by PayPal, if you ever phone PayPal you will need to quote your 6 digit ref number you will find this @ https://www.paypal.com/uk/cgi-bin/helpscr?cmd=_contact-phone

OR if you just want a quick chat contact Louise on virtual chat @ https://www.paypal-virtualchat.eu/uk/




on Jul 15, 2011 | Computers & Internet

1 Answer

I bought a Victorian Mahogany Timber Bookshelf item no 270797954634 on e Bay and I asked before I bought it how much the delivery costs were .He replied to say that the cost was 525 dollars and I had bid...


Hi,

eBay and PayPal charge fees to sellers. eBay charges the seller fees, usually it's 9% of the final sale price plus shipping. But the seller can get the final value fee back if he/she will file the cancel transaction case. You will just need to agree to it once it's filed by the seller. With regard to PayPal, they charge 2.5% of the total receiving amount. But the seller can contact PayPal for credit once there is a reversal of payment, a refund.

Since it's not your fault, the seller do not need to charge you anything. If you will have problems with the seller, you can report the seller and can leave negative Feedback (within 60 days since the date of purchase)

I hope this helps.

Aug 12, 2011 | eBay Auctions

1 Answer

To open an account for a long time ...and they tell me to contact tryincardproblems@paypal. but no email no phone number ..how to i reach these people


To request a refund, send the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund.
You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If your seller doesn't agree to refund your money, you may be able to open a dispute in the Resolution Center. You can open a dispute if you didn't receive your item or you received something that doesn't match the seller's description. (You must open your dispute within 45 days of paying for your item.)

In the Resolution Center, you can communicate directly with the seller and try to resolve the problem. If you aren't able to work it out, we may be able to help you get a refund.

Note:
  • If you paid with your debit card or credit card, your payment is refunded to your debit card or credit card. It may take up to 30 days for the refund to appear on your card statement.
  • If you paid with your bank account or PayPal balance, your payment is refunded to your PayPal account.
https://www.paypal.com/helpcenter/main.jsp?cmd=_help&solutionId=1205177&t=solutionTab&bn_r=m

Jul 16, 2011 | PayPal Accounts

1 Answer

We paid through Paypal for a vacation property (VRBO) on Febuary 23, 2011 to Adam Cobb in the amont of $1904.00. This included a $200 security deposit which was to be returned upon our departure (April...


Hello,

The following step outline will go over the normal PayPal process which begins with attempting contact at a seller and then filing a dispute.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute
Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select Item dispute, then click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

Regards,
G33k

May 26, 2011 | PayPal Accounts

1 Answer

AwesomEnterprises Inc.I havent received my goods. transaction ID 79039791MU4252845


Hello,

First try to contact the seller to resolve the issue, if no response you can file a dispute. The steps below outline this process.

How do I get my money back? If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute

Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select Item dispute, then click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed.


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

May 24, 2011 | PayPal Accounts

2 Answers

Goods not received 2 orders paid


hey you can complain and reclaim the money...the options are there in paypal only...just go in the summary of your payment...in the end there will be a option to ...complain...it will take only 4-5 days for enquiry and ..you will get your money back.
Hope this helps

May 09, 2011 | PayPal Accounts

1 Answer

How to pay for items on ebay


When you buy an item on E-bay the seller states what forms of payment he will accept. Most sellers prefer to be paid using Pay-Pal, but will accept money orders and some will also acept personal checks. If you want to pay by money order or personal check you will have to send the seller a message (On E-Bay use "Ask Seller a question") asking for his postal address. If you mail a personal check, they probably will not ship your item until your check clears their bank.
Pay-Pal is the fastest way to pay. You will have to open a Pay-Pal account. To do this click on Pay-Pal on the E-Bay website and fill out the application.

If you have any additional questions contact me by clicking on the "Add a comment" link located under your problem description on FixYa. Also, if you believe that this information was helpful to you, please rate my solution using FixYa's "Solution Helpful" rating scale.
Best regards,
Yavacotech

Feb 27, 2011 | eBay Auctions

3 Answers

Dj8153 bought an item. recieved a paypal receipt.


Contact Paypal. They have a claims resolution department. The bonus is that they are OWNED by ebay. You shouldn't have any problems receiving your refund.

Nov 25, 2009 | eBay Auctions

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