I don't have the right connection cords to connect the konica 8020 to my computer. Is there a way to directly connect to the printer, instead of using a router. my computer has an either net connection and a usb connection. My computer knowledge is very limited.
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Similar problem with a Canon MG6320 has been solved .There is an updated firmware for this printer that fixest his issue. Download and run it on your computer that is connected via a USB cord directly to the printer.
You did not specify if printer was formerly working, the model # of the printer, or what version of Windows you are using. All this information is needed for successful troubleshooting. However, the below is general resolution for your problem:
"Offline" means your computer cannot "see" the printer as connected and powered on.
In order of things to try:
1. Turn printer OFF. Unplug USB cord from printer (or other end from computer). Wait at least 30 seconds. Plug USB cord back in. Turn printer back on. Does it still show as "offline" under Start --> Devices & Printers?
2. Try replacing the USB cord (yes, they can and do go bad).
3. Turn printer off. Unplug USB cord.
Under Windows Start --> Printers and Devices:
RIGHT click the Konica printer icon. Select "uninstall" (or "remove device") and follow through until printer is successfully UNinstalled. If there is other Konica software installed, remove it also (via Start --> Control Panel --> Add/Remove Programs -or- Programs & Features).
4. Reboot your computer. Follow manufacturer printer installation procedure, step-by-step (consult mfr website if you do not have a printed installation manual). Do not plug in USB cord or turn on printer until instructed to do so.
If all else fails:
Ignore any manufacturer installation instructions.
Do # 3 only above.
Plug in printer and connect it to computer.
Let Windows try to automatically install it (in most cases, Windows can install the "basic" print drivers, which are smaller and sometimes more stable than the fancy drivers and excess software the manufacturer wants you to install).
If still no go, you probably have a dying or dead printer. Consult manufacturer website for help.
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray. Make sure that the product is turned off. Disconnect the USB cable from the back of the product. Disconnect the power cord from the product. Disconnect the power cord from the electrical outlet and wait 10 seconds. Reconnect the power cord directly into the electrical outlet and check for the following. Make sure that the power cord used is the one provided with the product. If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet. Make sure that the power cord is firmly connected to both the product and the power supply. Reconnect the power cord to the back of the product. Press the power button ( ) to turn on the product. Reconnect the USB cable to the back of the product. If the issue is resolved, proceed to Step six: Print a self-test page. If the issue continues, proceed to the next step.