Question about Dell 924 All-in-One InkJet Printer

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Wont print black

I got a new dell AIO 924 with my laptop about 2 years ago and am now just having to hook it up. Got it all hooked up, software installed and when I print the alignment page it says to remove the tape from the cartridges. I did this when installing and rechecked to make sure. It will print in color but not black. It shows the black cartridge is full, should I replace it anyways?
Dave

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  • delerock Oct 21, 2008

    I tried cleaning the contacts and the same thing happens. I have ordered a new cartridge but dont know if it will help.

  • GinaDee Jan 19, 2009

    i have the same issue and can't get it to print black. I have changed cartridges and still have same issue. I have cleaned and still says i have tape on it. Please help. I have had the printer for 2 years and just now hooking it up for first time.

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Clean the contact on the printer and the ink cartridge. do not use paper towel. use coffee filter.

Posted on Oct 20, 2008

  • Frank
    Frank Oct 22, 2008

    the printer prints blak with combine color. in other words the combination of the color creats the color black.

    put the print in gray scale, that will use the only black cartridge.

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