The plastic sleeve that holds the fuse on the rear of the unit is broken. It no longer stays in place and has to be held while using the shredder. Can this fuse holder be replaced? And if so, where can we order the part?
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Here is some general advice. Shredders have an interlock to be sure they don't run while the basket is not in place. They don't want you holding the head unit and it starts running and shreds your fingers. So you need to look for the switch that tells the head unit that it is in place over the basket. I'm guessing here but it might be something like a little plastic protrusion that pushes into the head unit to activate a swith. It is possible that the little plastic piece is broken and is not activating the head unit. That would explain why the display thinks that the basket is ajar or misaligned. BE CAREFUL if you tinker with the interlock and be sure it is unplugged!! That is an ORDER!
The fuse is on the main circuit board when you take the top cover off (the brown board not the two skinny & long green boards). It's listed on the circuit board as a 10 amp 250 volt fuse. It's held into place by two "fuse holder end cap thingys" that are soldered on the baord. You could try to gently pry one side up until the old fuse came out but it would be better if you had a soldering iron and could de-solder one end cap and resolder it after installing new fuse. Btw: make sure the old fuse is bad before trying to get it out!
You will also need a very long philips screwdriver to get some of the cover screws out.
a quick fix. on the bottom of the unit there is a safety switch that engages when the unit is placed on the container. it is located in a little channel on the front end opposite the power cord end. tape a paper clip or comething else into the channel so that the switch engages. do this of course with the unit unplugged. that should make the unit turn on without the original container. use an ordinary wastebasket to catch the shreddings.
good luck and be safe.
I was having the same problem with my shredder. I called
customer service; I was informed it was the gears on the inside of my shredder.
My shredder is no longer under warranty. However, she is mailing me out the
part I need for a small fee. Their customer service number is 1-800-327-8508 in
the USA and international only 1-310-793-5650. I do hope this help you!
There is a 10mm 5amp @ 250v fuse on the main board that is probally blown . I unsoldered mine and soldered a pigtail fuse holder with a convient sized 5 amp fuse inside in its place . The shredder is not too bad to take apart , the head comes apart from the body of the shredder .Turn it upside down and you will see 6 or 7 phillips screws .Once these are removed the head assembly opens up and you will see the circuit board which is held in place by 2 phillips screws. A quick ohm meter test will reveal the fuse condition. It was an easy fix just MAKE SURE YOU KEEP THE UNIT UNPOWERED while you work on it or its unassembled.
BE VERY CAREFUL WHEN DOING THIS. Leave the shredder plugged in and lift it from the bucket. Then, being VERY CAREFUL to keep your fingers safe, use a pencil to push in a small switch on the left side of the unit and try feeder a small piece of paper down the middle. If this works, next look into the bucket with the round front facing you. Down the left side there is a piece of plastic that extends out from the wall about 1/4 inch and down into the bucket. The switch on the unit lines up with that plastic extension and must be able to push in that side switch. A couple of things could prevent the switch from being pushed in. 1) Make sure that the plastic extension in the bucket is not broken. It extends about 1/4 inch from the wall and starts about 1 1/4 inch from the top. If not, then the side switch is not engaging. 2) Make sure that the unit is placed in the bucket in the right direction. Front of unit should be on the same side as the rounded front of the bucket. 3) Make sure the unit is sitting fully in the top of the bucket and is not held up higher by improper placement. 4) If you use a plastic or paper bag in the bucket, make sure that the plastic 1/4 inch extension is still prominent. Make a small **** in the bag if you must.
If you are quiet as you place the unit in the bucket. you should be able to heard the side switch do a little click.
After clearing the jam (with the unit unplugged!), let the unit cool completely, then try using it again. A notice on the nameplate inside my unit says: "2 min on/4 min off." Apparently, a thermal cutoff keeps it from overheating by automatically preventing continued operation that might otherwise melt the parts. So heed the directions. I had the same problem with my NoviTech Model PS-026/B2 crosscut shredder (max: 5 sheets, 1 credit card). Also, make sure the motor mechanism is seated square and flush on the bin. I tried testing it out of the bin, and the green ready light wouldn't come on -- for a good reason: safety. (I still have all of my fingers, thanks to that!) Hope this helps.
Your problem is probally with the safety interlock switch on your machine. On the PS-65c It is located on the right hand side of the unit. There will be a tab of plastic on the inside lip of the basket that goes into a slot on shredder head. If plastic piece is bent or broken machine will not operate. If it does not appear broken make sure when you put shredder head on that it fits flush all the way around on the basket. If none of this helps contact Fellowes Customer Service at 1-800-945-4545 and we will be glad to assist you further.