Question about Pentax Optio S50 Digital Camera

3 Answers

Will not power on, lens stuck, poor warranty

After taking about twenty pics with a new Optio S50 camera, the lens would not extend and the camera would immediately power off so it is not usable. This is not a battery problem. I am just starting a one year warranty. I have read many reviews with the same complaint mentioned. I talked to the Pentax tech and he hinted that it was a known defect. However, when I followed the instructions and returned it to Pentax for repair, I was told that a high repair cost would be made (over $152) to repair the misaligned lens shutter casing and do related calibrations. Previously,I could see that the lens cover had shifted slightly as if it were loose so I felt that this was why the lens cover would not open. The pics were easy to take in the beginning but now I can't use the camera because the cost to repair is about what I paid for it. This camera was treated carefully and was never dropped. There are no scratches or dents. I will never buy a Pentax again. The other complaints said that Pentax Service Dept would not honor their warranty either and said the camera must have been dropped or gotten wet. Cheap construction which fails and no real warranty provided. It is not worth asking for the camera to be returned to me.

Posted by on

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: will not power on, lens stuck, poor warranty

I had same problem, the camera was dropped by my daughter, I could tell by the dent! Assuming the lens got misaligned so that it would not extend and open the shudder, I firmly placed my fingers on the inner silver ring of the lens (where the printing is)and with pressure, tried to force rotation counterclockwise. After doing this twice, VOILA! The camera is functioning again.

Posted on Jul 25, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Expert
  • 1,257 Answers
Re: will not power on, lens stuck, poor warranty

Solution of lens struck :
There is a very very easy way to fix this problem..

This can happen if...
1.) If the battery dies when the camera lens is open (and you close it manually, or sometimes, even if you dont.)
2.) If you used a AC adapter with too much voltage or not enough. (this can happen even if you used the correct voltage, refrain from using AC adapters at all)
... all together its ethier a voltage or camera lens problem...



Do as i say..

1.) Remove battery
2.) Remove front plate (screw driver may be needed)
3.) Check all gears, make sure they are correctly fitted in place)
4.) Move the gear manually to make the lens come out.
5.) keep it out, put the front plate back together.
6.) reinsert the battery, turn it on.

1.) Remove the battery.
2.) Wait about 6-8 hours.
3.) Reinsert the battery.

1.) Remove the battery.
2.) Try hooking it up through AC adapter, put correct voltage.
3.) Try turning it on.
4.) Remove AC adapter, reinsert battery.
5.) Turn it on.

Hopefully all this information helped,

Posted on Jul 10, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 215 Answers
Re: will not power on, lens stuck, poor warranty

Oh boy says the camera tech, a free camera. UTTER BS mate. This is an old trick to say you dropped it or got it wet. If a camera gets wet you can tell straight away and if you are adamant you haven't dropped it or given it swimming lessons then stand up for yourself and DEMAND it gets repaired. I'll guarantee it'll get repaired and sold very quickly if you leave it with them. Many cameras suffer from a similar fault and OK many of do get droppped but just as many are faulty without being dropped. Write letters to Pentax themselves and jump up and down.Make as much noise as you can. If you have a consumer affairs organization write to them as well. Threaten media notification and anything else you can think of. Even legal action. Any genuine Tech will stand up in court and say it's a common fault in many brands. I did hear of one person who took a camera company to court because they refused to repair her camera because she carried it in her purse. She won because the darned thing was advertised to carried in a pocket of purse. Honestly some of these shifty characters just love people like yourself. Go to the top and make NOISE and lots of it. BMW

Posted on Jul 02, 2006

3 Suggested Answers

  • 2 Answers

SOURCE: Pentax Optio M20

When the camera is turned on, the lens extends, makes a slight buzzing sound and then retracts and the camera turns off.

Posted on Feb 20, 2008

SOURCE: Pentax Optio 555 - Fozen with the lens stuck-out

happened to me a couple times & after recharging battery, still stuck, so manually pushed it in when motor was running trying to close it.

Posted on Apr 06, 2008

  • 691 Answers

SOURCE: pentax optio e35 digital camera when i went flat


Thank you for using
FixYa for your problem

Your camera is faulty. It should be taken to an authorized repair centre for a repair estimate. Very few digital cameras have any user-serviceable parts.

Please rate our solutions and if you still have problems please call back for more ideas to help you

Richard Scott
Technical Support
New Zealand

Posted on Nov 29, 2009

Testimonial: "thankyou for being so quick "

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

0x0211 lens cover error

Problem: dust in the gaps near lens which makes it jammed. Effect: the sceen shows blk color. Solution: just blow over it or vaccum it.

Aug 24, 2010 | Pentax Optio S50 Digital Camera

1 Answer

Hay there i have a pentax s50 the lens is stuck open and it only turns on for about 2 secnds and then turns off can u help

The symptoms you described are normally power related. First make sure that your batteries are fully charged - batteries that are more than a year old will frequently not accept or hold the charge needed to operate the camera. Second, check the contacts on the batteries and inside the camera. Rub them with a soft, dry cloth to remove any corrosion that may have formed on them, then recharge the batteries for several hours. NOTE: heavy corrosion buildups may require cleaning with a fine wire brush, steel wool, sandpaper, etc.

A second cause for your problem, especially if the camera has recently been dropped, is lens damage. If the battery/power steps don't cure the problem, your camera may need professional repair. If that's the case, I recommend that you take it to an authorized dealer/repair point (NOT the camera department in a chain store), and also contact Pentax customer service on line to arrange repairs. Make sure that you get a firm price, not just an estimate, before you commit to anything. The cost of a repair can approach the price of a new camera, and repairs typically only carry a 30-day warranty.

Bill B

Apr 10, 2010 | Pentax Optio S50 Digital Camera

1 Answer

What does E18 mean?

Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off. This is caused by dirt in between the telescoping portions of the lens. You can clean this with compressed air, generally. Blow air all around the turret sections of the lens. you can also GENTLY push the lens inward ( have the lens extended and take the battery out... then push inward...)

Jul 10, 2009 | Canon PowerShot S50 Digital Camera

2 Answers

Goes off after lens come out.

Get it repaired under warranty. Sounds like a logic circuit problem.

Dec 10, 2008 | Pentax Optio S50 Digital Camera

1 Answer

Les extended, screen remains black

tuen on camera then press display a few times. it sounds like the display is just turned off. the lens system should be open.

Jan 03, 2008 | Pentax Optio S50 Digital Camera

1 Answer


Have exactly the same prob, my camera worked for 3 years without any probs, except that the alkaline batteries didn't have a long life...tried rechargeable batteries as well, but since three weeks ago it simply says, "batteries depleted", nothing works, tried everything...sending it to Pentax after the warranty is over is far more expensive than buying a new cam...really sorry for that, but don't think I gonna buy a new Pentax again...

Jan 03, 2008 | Pentax Optio S50 Digital Camera

1 Answer

Pentax Optio M20

When the camera is turned on, the lens extends, makes a slight buzzing sound and then retracts and the camera turns off.

Jan 01, 2008 | Pentax Optio S Digital Camera

1 Answer

Will not power on, lens stuck, poor warranty

my camra lens wont open what do i do emial me at

Nov 07, 2007 | Sony Cyber-shot DSC-W55 Digital Camera

2 Answers

Pentax Optio 50 Digital Camera Lens Error

Not really, it sounds like the lens has been bumped while it was extended. Unfortunately, the "buzz" you hear is the gears stripping one another. The only fix is to have the lens assembly replaced, which usually costs upwards of $200. I see this problem at least 3 times a week in my shop.

Oct 27, 2007 | Pentax Optio S50 Digital Camera

3 Answers

Pentaxs50 turns on lense does not extend memory full displays on Lcd then it turns off.

throw it in the garbage and get a less expensive Samsung digimax s500 for less with better quality and features.. What a mistake in purchasing a Pentax. I wrote to Pentax for I had the same problem. Answer, send it in for repairs with a cost if it is not undaer warranty. Not even a hint as to what may be the problem from them! Pentax, No thanks!

Oct 22, 2006 | Pentax Optio S50 Digital Camera

Not finding what you are looking for?
Pentax Optio S50 Digital Camera Logo

402 people viewed this question

Ask a Question

Usually answered in minutes!

Top Pentax Digital Cameras Experts


Level 3 Expert

94198 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers


Level 2 Expert

68 Answers

Are you a Pentax Digital Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides