Question about MP3 & Digital Media Players

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Creative zen will not dock - MP3 & Digital Media Players

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  • kevinemo Dec 07, 2008

    i tried reinstalling and it recognises it but wont connect.

  • Anonymous Jan 13, 2009

    player can charge but wont be recognised by the computer.

  • judo007 Apr 05, 2009

    My Zen is not recognized by my computer.
    Usually I can read the hard drive, but now nothing.
    On the screen (of the Zen) I see th battery icon with a red stripe on the left side of the battery indicating low battery. A lighning bolt icon slashes over the battery. The blue "on" light flashes while the Zen is plugged into the computer...but this situation is perpetual... I left it overnight assuming it would recharge. But nothing.

    Any ideas? Please advise.

  • CommandoKill Apr 09, 2009

    Hi, I have the exact same problem, I connect my Zen with a USB wire and it just turns on, even if the battery was dead, but doesn't recharge. It doesn't dock either...

  • SarahD83 Apr 18, 2009

    I have exactly the same problem. Someone I know at work is also having the same problem. The thing is it used to work fine but I recently had to replace my hard drive and it's only since then that it wont connect. The hard drive is the same as the old one. I can't figure it out.

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Did you recently install another application to your computer? Like an anti-virus maybe? Try this. Go to Control Panel > Device Manager. Look for your Zen under Portable Devices. If you see an exclamation mark on your Zen, double click on it. Another dialog should pop up. Go to the Driver tab and click Uninstall. Then disconnect your Zen from your computer and reconnect it again. This solved the problem for me.

Posted on Feb 07, 2009

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If you can't connect through USB anymore (also no reaction on you computer and no sign of connecting on the screen of the player),
you are going to need a new logic board. You can get the parts on ebay and there are creative zen repair guides that show you how to do it. I know only one place that repairs creative zen players. If you just want to get the music out you can stick the hard drive on an iPod video logic board (they are compatible) and use a utilty like sharepod to extract the music.

Posted on Apr 24, 2009

5 Suggested Answers

  • 1 Answer

SOURCE: My Creative Zen M won't "dock"

My zen microphoto wouldn't dock after working well. It coincided with a download of windows media player 11. I was told to download media player 11 again and to restart the computer twice. Something to do with a driver missing. I didn't think this would work - but it did! In fact two zen micros that wouldn't dock are now docking perfectly!!

Posted on Apr 10, 2007

TheGadgetDr
  • 65 Answers

SOURCE: My Creative Zen Frozen in Docked Screen

If you tried to reset it, but it did not respond at all, this indicates that the reset button is broken. You'll need to have it repaired.

Posted on Aug 20, 2008

  • 1 Answer

SOURCE: My Zen creative is frozen,

I had the same.. just wait till the battery is empety. then plug in on your pc to load the battery again and just turn it on

Posted on Mar 25, 2009

  • 1 Answer

SOURCE: my creative zen touch will not dock

I had the same problem. This may help.

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Posted on Apr 21, 2009

  • 1 Answer

SOURCE: My zen charges but doesn't dock

Same problem. May be coincidence, but it started when I updated Norton a couple of days ago.

Posted on May 14, 2009

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1 Answer

My creative zen is docked to my computer, but the computer says "no player ... My creative zen is not docked but has DOCKED on the screen and won't turn off ...


Unplug your player.
Look on the left side of it, you should see a small hole, use something thin, paperclips work well, to poke inside it, the restart button is in that hole.
Once it's started up reconnect your player, all should work fine now!

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I found the reset button. It is very very small!

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Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

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My creative zen touch will not dock


I had the same problem. This may help.

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}http://support.creative.com/kb/ShowArticle.aspx?sid=16737



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How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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Creative Zen V Plus stops reading


· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.

Aug 15, 2007 | Creative Labs ZEN V Plus MP3 Player

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