Question about HP OfficeJet Pro k550 Printer
This printer is networked. There are no error lights or warnings. The printer sometimes makes a chattering sound--like a plastic gear turning against a stuck gear.
It has now stopped printing red cleanly. We have tried the print head cleaning regimen--but this does not seem to work. We wanted to replace the print head--but the procedure for returning the print heads to the left side (turning the printer on--or pressing the resume key) do not return the printheads to the service area
The printhead not moving to the left I think I can solve. Open the top cover, the yellow light on the paper feed button wil come on solid, press and HOLD this button until you hear the print head assembly make some noises (about 10 to 20 seconds) then release the button and then the printheads will move and park on the left so you can remove the printhesd(s)
Posted on Jan 22, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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