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In my Paint Shop Pro 7 program, my photos show in color. However, when I go to print preview, they are shown in grayscale. If I print them on either of my two printers, they come out in grayscale. I do have “best photo” clicked, and the “grayscale” option is NOT clicked. This is a totally new problem. I’ve been using this program for many months and it’s never happened before. I can’t think what I could have done or changed to cause this. Any ideas? Thanks, Candice Cook

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  • candide0744 Oct 20, 2008

    Thank you. I followed your directions and got the following message: "Could not find device profile. Colormatching will be disabled. If you want to use color matching, install the necessary device profiles and enable color matching."

    I must have had the "necessary device profiles" at one time because I didn't use to have this problem.

  • candide0744 Oct 20, 2008

    Thank you. I followed your directions and got the following message: "Could not find device profile. Colormatching will be disabled. If you want to use color matching, install the necessary device profiles and enable color matching."

    I must have had the "necessary device profiles" at one time because I didn't use to have this problem.

  • candide0744 Oct 20, 2008

    Thank you. I checked a photo in Paint and the print preview shows in color. Also I have another photo program that also shows color in print preview and prints in color. So it must be a problem with PaintShop Pro 7.

  • candide0744 Oct 21, 2008

    It's PaintShop Pro 7.04

  • candide0744 Oct 22, 2008

    Hello...anyone out there? Are you still working on the problem?

  • candide0744 Oct 25, 2008

    Is anyone still looking at this problem, or should I be reposting it? As I said earlier, the version is PaintShop Pro 7.04. Thanks.

  • candide0744 Oct 28, 2008

    Below is the original post, plus the further comments. The advice wasn't insufficient. It just never materialized. It was dropped. I answered the last inquiry, but nothing happened after that. If someone is working on the problem, please let me know. Thank you.
    **********************************************
    Original Post:

    In my Paint Shop Pro 7.04 program, my photos show in color. However, when I go to print preview, they are shown in grayscale. If I print them on either of my two printers, they come out in grayscale. I do have ?best photo? clicked, and the ?grayscale? option is NOT clicked.

    This is a totally new problem. I?ve been using this program for many months and it?s never happened before. I can?t think what I could have done or changed to cause this. Any ideas?

    Thanks,

    Candice Cook

    Comment by candide0744, posted on Oct 20, 2008
    Thank you. I followed your directions and got the following message: "Could not find device profile. Colormatching will be disabled. If you want to use color matching, install the necessary device profiles and enable color matching."

    I must have had the "necessary device profiles" at one time because I didn't use to have this problem.

    Comment by candide0744, posted on Oct 20, 2008
    Thank you. I followed your directions and got the following message: "Could not find device profile. Colormatching will be disabled. If you want to use color matching, install the necessary device profiles and enable color matching."

    I must have had the "necessary device profiles" at one time because I didn't use to have this problem.

    Comment by candide0744, posted on Oct 20, 2008
    Thank you. I checked a photo in Paint and the print preview shows in color. Also I have another photo program that also shows color in print preview and prints in color. So it must be a problem with PaintShop Pro 7.04.

    Comment by candide0744, posted on Oct 21, 2008
    It's PaintShop Pro 7.04

    Comment by candide0744, posted on Oct 22, 2008
    Hello...anyone out there? Are you still working on the problem?

    Comment by candide0744, posted on Oct 25, 2008
    Is anyone still looking at this problem, or should I be reposting it? As I said earlier, the version is PaintShop Pro 7.04. Thanks.

  • candide0744 Oct 28, 2008

    As I said earlier, I have another photo program which shows photos in color and prints them in color. MSPaint also works fine. The problem is with the PaintShop Pro 7.04

  • candide0744 Oct 28, 2008

    Also, the printers are fine. They're printing in color from every other source. It's just the PaintShop Pro 7.04 that is screwing up.

  • candide0744 Oct 28, 2008

    I've already done that (uninstalled PaintShop Pro 7.04 and reinstalled it last week.) The problem persists with the new Install.

  • candide0744 Oct 28, 2008

    I'm finding this site confusing. I already responded to your solution. Your solution is visible. And my answer to it (that I already uninstalled/reinstalled the program last week) is visible to me, but maybe not to you. It's up above your post. Can you see it?

  • candide0744 Oct 28, 2008

    It's happening with all photos, not just one. I've tried it with a number of photos that do just fine in another photo program.

  • candide0744 Oct 28, 2008

    Yes, it has to be some setting problem because I did totally uninstall and then reinstall. Please look at the earlier posts about the problem. When trying to change setting in color management I got this error message: "could not find device profile. Colormatching will be disabled. If you want to use color matching, install the necessary device profiles and enable colormatching."



    The thing is, I must have had the device profile before because it used to work just fine.

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Would you mind looking at the about tab under help, and revealing the version level of your ps Pro, please i know it says 7 but i will need the whole number

Posted on Oct 20, 2008

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Hi,
I need to eliminate the cause of the problem, ie weather the problem is with the windows operating system or the paint shop application.
I need you to open a picture using windows paint program . To do the same , Right click on any picture under My Pictures folder on the your computer. Left click on open with. Left click on choose a program and select paint . Check the print in windows paint program and post the results.
If the windows paint program is also printing in greyscale , the problem is with the windows xp that you are using .

Thanks
proton

Posted on Oct 20, 2008

  • 1 more comment 
  • Mandeep  Singh
    Mandeep Singh Oct 21, 2008

    Hi,

    File>Preferences>Color Management

    Color Management under the Preferences only applies to Windows 98 and Windows 2000 operating systems. Activating Color Management will improve color rendition when you display an image on your monitor and print it on your printer. It allows you to preview, within the limitations of your monitor, how the image will look when printed on a specific printer. To activate Color Management:


    • Click in the Enable Color Management box.
    • Select Basic color Management to set how colors will appear on your monitor and printer.
    • Select Proofing if you want to preview how colors will appear on a particular device.
    • Select the applicable device drivers and settings in the drop down boxes. Any installed monitor and printer settings will be the default when you choose this option.
    • Click OK to apply the settings.

    Thanks

    Proton

  • Mandeep  Singh
    Mandeep Singh Oct 21, 2008

    If the problem has just started a few days back , the best you can try doing is a system restore , to the date when it was working fine .



    1.click on start>all programs >accessories>system tools >system restore

    2. Select the option restore my computer and click next

    3. On the calander select the bold date when the system was working fine.

    4 Click next and then finish.you computer will restart by itself



    Thanks

    proton

  • Mandeep  Singh
    Mandeep Singh Oct 25, 2008

    Hi did you try doing the system restore, did it work or not .





    Thanks

    proton

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Check this setting for color management
File > Preferences > Color management > Enable color management

Posted on Oct 20, 2008

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  • PC Desktops Master
  • 13,433 Answers

Its possible that in your printing preferences you have black and white selected. you can also try reinstalling the drivers for your printers, first uninstall them and then install the drivers again preferably newest drivers from the makers website.

Posted on Oct 20, 2008

  • 4 more comments 
  • Ekse Oct 20, 2008

    how about other programs is this only in paint shop pro? try mspaint for example



    start -> run -> mspaint



    draw in something colorfull and print it.

  • Ekse Oct 28, 2008

    Do you have the program disc? You could uninstall the program and install it again to restore everything back to normal.

  • Ekse Oct 28, 2008

    I think my solution is not visible for some reason:



    Do you have the program disc? You could uninstall the program and install it again to restore everything back to normal.

  • Ekse Oct 28, 2008

    its possibly the settings in the document your trying to print, open up a whole new document make sure the settings are default and draw in something colorfull does it come out correctly or the same way as others?

  • Ekse Oct 28, 2008

    so it seems to come down to settings in the program your using, its possibly using a wrong color profile or other setting, did you fully remove the program before installing it again?

  • Ekse Oct 28, 2008

    Try performing a system restore to a date when the it still worked fine








    1.


    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.



    2.


    On the Welcome screen, click Restore my computer to an earlier time, and then click Next.



    3.


    On the Select a Restore Point page, select the date from the calendar that shows the point you'd like to restore to, and then click Next.




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5e234e4.gif

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