I had the same problem and this is how I fixed it. See if this works (for windows XP). you might have to click "next' or "ok some in between the steps below
The printer needs to be installed by you as "Adiministrator". When installing the printer you need to hold down the "Alt" button when clicking n Add Printer function. It will then give an option of installing as Administrator.
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same problem, with the HP 6380. Now is fixed. Thanks all, I spent several hours trying to add the printer to my laptop at home (wth XP by the way). Carlos
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