Question about HP Officejet Pro L7680 All-In-One Printer

1 Answer

HP 7680 paper jam

The feeder for the fax seems to load the paper in slightly crooked and it has ended up as a jammed fax. There is no way to clear the paper jam! HP has already sent us a replacement printer, which promptly did the same thing again! Any solution to clearing a paper jam?

Posted by on

  • 11 more comments 
  • decelaxmundi Nov 15, 2008

    I am ready to shoot it. There is no paper in the printer and it still says paper jam

  • Anonymous Nov 19, 2008

    Spoke with HP. Went through all the 1st level support to get a recommendation to clean rollers with distilled water. Didn't fix it.



    I am stuck with a all-in-one-sans-multipage-fax-capability-because-the-feeder-is-broken-printer

  • gremmy Nov 27, 2008

    paper jammed

  • willie peter Dec 02, 2008

    Same deal! The paper gets loaded into the feeder slightly off kilter and won't complete feeding until I lift the cover. Earlier a piece of paper got jambed in the feeder and came out in pieces but I put the sheet back together to make sure I got it all out. There were no pieces left in the machine. Think maybe I messed up the alignment trying to clear the jamb.

  • Anonymous Dec 23, 2008

    I had to return two of those printers to HP , im trying my third now, if i get paper jam problems, Ill request a refund.

  • Eric Powell
    Eric Powell Jan 07, 2009

    I have these Printers though out the Hospital here at work. Today two people called me with the same issue. The top feeder jams. As the IT Coordinator here I have had nothing but problems with these printers and I absolutely hate them. I have tried Cannons and Lexmarks as well. I am now at the conclusion that "all in ones" aren't such a good idea beings that if it isn't one thing, it's another.

  • rishulim Jan 30, 2009

    I hate this printer

    Jam paper message even if there is no paper inside!

  • Anonymous Feb 01, 2009

    half a sheet of paper is jammed - cannot get at it. 

  • Anonymous Feb 03, 2009

    I have exactly the same problem.

    There is no paper jamming the thing.

    Any ideas?

  • Anonymous Feb 07, 2009

    I have the same problem. The paper fed in crooked and crumpled. In trying to remove the paper from the jam, a little piece of paper ripped off and stayed in the machine. Now I can't fax or feed paper from the top.



    This HP L7680 doesn't provide clear instructions for how to remove jammed paper. There should be a way to easily slide a stuck piece out, but instead it's a tough pull, a yank, and a rip. Where are the instructions from HP? m.

  • Anonymous Mar 02, 2009

    Same problem. No apparent way to get to the jammed paper top unjam it.

  • Anonymous Mar 31, 2009

    Same problem as everyone else!

  • Anonymous Apr 11, 2009

    I have the same problem with the paper feeder pulling the paper to the right, causing it to crumple and resulting in a jam. I have an HP laptop and it had probelms about 1 year into the lifespan and they took care of it, no problem. But with this printer, they want me to pay for an "upgrade" = refurbished printer. The irritant is, I really like the printer and all of the important functions work fine... just the stupid paper feeder causes a jam. You would think they would engineer a fix or provide a new paper feeder to keep customers happy.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I spent 21/2 hours with the HP tech support - with their recomendation to upgrade my 14 month old computer to the bigger model because the screen reads "paper jam". I have had this printer replaced once already, 1 week after I received it for a defective doc feeder. I decided to take things into my own hands - First of all, no paper was ever located in the paper jam area. Several soft resets by shutting down for 20+ seconds, then pressing #6 at start up resulted in any improvement - the screen continued to read "paper Jam....." the HP tech was unable to offer any practical suggestions.

I turned the machine upside down after removing the document feeder and examined the rollers at the back of the rear tray where the paper jam was supposed to be. I noticed that there was some black residue on the gears and although the machine was off and unplugged - the rollers / gears would not roll freely and seemed to get stuck. I cleaned them thoroughly with an old but clean toothbrush and water. (don't grease the gears - I've heard it eats the plastic) - until the rollers would freely roll when I moved the gray rubber rollers.

Returned the machine to correct position - and turned it on - "paper jam" message returned but the machine was sounding different than it had - so I did another soft reset (unplug from wall and printer for 20 seconds, then holding #6 for a few seconds while plugging back in and now I can print. The printer went through its maintenance cycle and did a realignment. I can print and everything is working fine at this time.

I hope that this will help someone. I couldn't find any information on how to repair the printer and HP seems to be all about producing junk and convincing you to "upgrade" at a cost of $2-300. When this one does finally go - I won't be buying an HP!

The 7680 jams a lot and the document feeder has a lot to be desired. It has trouble feeding straight and if there is a jam anywhere in the machine - it is always difficult removing the paper without tearing it and creating more problems and waste of time.

Posted on Apr 10, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Paper jams


Paper jams - Kodak Printers

Feb 19, 2011 | Kodak Printers & Copiers

1 Answer

Cant send nor receive faxes


dear sir,kindly follow the below instructions
Instructions
  1. Ensure that all cables are securely connected. First, make sure that the printer cable connecting your computer to your printer is connected securely. Then, make sure that the power cord is inserted into a wall outlet. Try your print job again after you have ensured that all cables are properly connected.

  2. Clear a paper jam if your printer is not responding or you are receiving a "Paper Jam" error message on your printer. To clear a jam, first open the rear output door by pushing down on the two levers on each side of the door. Opening the rear door simply makes it easier to clear a jam. Open the top cover on the front of the printer by pressing the release button on the right side of the printer. Locate the paper jam and use two hands to gently remove the paper jam. Try your print, scan, fax or copy job again.

  3. Clear stored or saved faxes if you are having trouble sending or receiving faxes. Old faxes may be stuck in the fax queue, which may be causing the printer to not respond. To remove stored faxes, press the "Menu" button on the printer and select "Fax Functions." Then select "Clear Saved Faxes." Wait for the queue to clear and try your fax job again.

  4. Remove paper from the automatic document feeder (ADF) input tray if your scan job is coming out crooked. The ADF input tray can only hold up to 50 sheets at a time. If there are more than 50 sheets in the input tray, the output may appear skewed. Try your scan job again after removing the paper.

  5. Adjust your computer monitor's display settings if your scanned image is not an accurate representation of the original image. This can be done in the "Control Panel" in Windows. Set the settings to the highest possible resolution and try your scan job again.

  6. Perform a power cycle on your printer if the previous steps were unsuccessful. To do this, turn off your printer, then unplug it from the wall. Wait a few minutes and plug the printer back in. Try your print, scan, fax or copy job again.


take care..thank you

Oct 04, 2010 | HP LaserJet 2840 Printer

1 Answer

Paper jam


look for debris in the feeder very common to see staples, and paper clips in the paper path

Mar 29, 2010 | Canon Printers & Copiers

1 Answer

It says there's a paper jam or a scanner misfeed..but there's nothing there


Paper stuck inside the HP All-in-One can cause jams or also sometimes there are some instruction that get stuck in the printer internal mechanism .
Power off the printer , unplug the power cable. Wait for 30 sec. , Replug the power cable. Power on the printer.
Check for a stuck paper or torn bits of paper.
Clear jam from the back of all-in-one
Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.
Gently pull the paper out of the rollers.If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
Replace the rear door. Gently push the door forward until it snaps into place.
Press OK to continue the current job.
Clear the jam from the automatic document feeder (ADF)
Paper can also jam in the automatic document feeder. Follow the steps below to clear a paper jam in the automatic document feeder(ADF)
Lift the cover of the automatic document feeder.
Gently pull the paper out of the rollers.
Reload and test the all-in-one
Once you have removed the jammed paper, verify that the all-in-one is still functioning properly.
Reload the all-in-one with either plain or photo paper.
Print a page from a memory card or the computer.
If you have completed all the steps listed above and are still experiencing a problem contact HP to service the product.

Jan 24, 2010 | HP J3680 Officejet All In One Printer

1 Answer

I can't print anything as the paper feeds in crooked and jams


Perhaps there is still a bit of paper stuck in the machine from a previos jam? Follow the manual to clear a paper jam. Then "fan" your paper like a deck of cards before placing it in the feeder. Make sure the paper guide is not set too tightly causing the paper to not lay flat as it enters the printer.

Dec 05, 2009 | HP Printers & Copiers

1 Answer

My HP printer paper get stuck in top feeder whenever I try to fax


Lift the cover to the ADF (Automatic Document Feeder) and remove any paper debris from the rollers. Also, clean the rollers with a very damp cloth and a dab od dish washing detergent.
Also, check to see that the spring loaded lever is in place.

Clear the jam from the automatic document feeder (ADF)
  1. Make sure the product is turned off and the power cord is unplugged.
  2. Grasp the upper edge of the automatic document feeder (ADF) assembly and open it.
  3. Raise the roller assembly.
  4. Gently remove any jammed paper from the ADF.
  5. Lower the roller assembly.
  6. Close the ADF assembly.
  7. Plug the power cord back into the product.
  8. Press the Power button (c01346625.gif ) to turn the product on.
  9. Try the print job again.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Feb 01, 2009 | HP OfficeJet 6110 All-In-One InkJet...

3 Answers

Paper jam in the automatic document feeder


I have a Laser Jet 3050..when I try to load a oaoer to copy or fax, paper does not move...just gears moving but paper is not being pick up...any solutions?

Aug 01, 2008 | HP LaserJet 3050 All-In-One Printer

1 Answer

Hp officejet 7310


please check gear train and confirm no broken one-check of selonid not working in a right way and no foreign object droped inside(like pins).-check of smoth actuation of paper present detector.(in place and movement when you put papers

Mar 01, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Jamming of paper using the Automatic Document Feeder


You may have a really tiny paper jam. You need to open up unit to get access to feeder properly. Use a torch, jams can be so small you can miss them. cheers lilacgerry

Jan 28, 2008 | Brother MFC 6800 All-In-One Laser Printer

1 Answer

Auto-Feeder Does not feed paper evenly


There must be a small jam in the feeder. You can try sliding a business card or heavier plastic card through the feeder all the way across. Chances are it will push whatever is stuck in there out.

Jul 04, 2007 | HP OfficeJet 6110 All-In-One InkJet...

Not finding what you are looking for?
HP Officejet Pro L7680 All-In-One Printer Logo

3,923 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96372 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...