Question about Whirlpool Cabrio WTW6600SBT Top Load Washer

1 Answer

Whirlpool Washer has F1 flashing

My washer keeps flasing F1 and of course no longer under warranty. Please help

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  • wellingtonz Dec 03, 2008

    I have the same exactly problem. HELP!!!! Five kids and no washer!

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Keypad/User Interface Failure

A fault code of "F" then "1" flashes when there is a primary control failure.
You will need to replace the machine/motor control assembly.
Page 14 and 16, in the manual link below will help you with this.


HE Top Load Washers
Models:
F1 Error Code
WTW6200S WTW6300S WTW6400S WTW6600S WTW6700T
MTW6300T MTW6400T MTW6500T MTW6600T MTW6700T
Serial Numbers: CT01 - CU52
There are four areas of concern that can cause the F1 Error Code. Each area must be sequentially addressed to ensure
that the diagnosis is correct and the proper repair is completed.
A) Air leaks in the air pressure (switch/sensor) hose.
a. Inspect the hose for cracks, pin-holes or loose connection.
b. Replace the hose and harness assembly (W10058730) if it is compromised.
B) Moisture in the air pressure (switch/sensor) hose.
a. Inspect the hose for evidence of water.
b. Replace the hose and harness assembly (W10058730) if water is detected.
C) Lint or flashing in the air dome hose connection port.
a. Inspect the air dome hose connection port for lint or flashing.
b. Use a small round device (small screwdriver) to ensure that there is nothing blocking the air dome outlet on
the tub.
D) The control needs to be replaced.
a. Replace the control only after you have completed steps A - C above, and verified that there are no issues
with the air pressure system.




F then 2 flashes when in:
Diagnostics Test mode if a stuck key is detected.
Standby mode if there is a user interface mismatch.
DISPLAY (Saved Code) EXPLANATION AND RECOMMENDED PROCEDURE

Console and Indicators
This test is performed when any of the following situations occurs during the Console and Indicators Diagnostic Test:


None of the indicators light up No beep sound is heard Some buttons do not light indicators None of the indicators light up:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the P11 connector is inserted all the way into the machine/motor control.
2. Visually check that the user interface assembly is properly inserted in the console assembly
3. If both visual checks pass, replace the user interface assembly.
4. Plug in washer or reconnect power.
5. Activate the Console and Indicators Diagnostic Test mode to verify repair.
6. If indicators still do not light, the machine/ motor control has failed: Unplug washer or disconnect power. Replace the machine/motor control assembly.
Plug in washer or reconnect power. Activate the Console and Indicators Diagnostic Test mode to verify repair.

No beep sound is heard:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the P5 connector is inserted all the way into the machine/motor control. If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode to verify repair.
4. If replacing the user interface assembly failed: Unplug washer or disconnect power. Replace the machine/motor control assembly. Plug in washer or reconnect power. Activate the Console and Indicators Diagnostic Test mode to verify repair.


Some buttons do not light indicators:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the console electronics and housing assembly is properly inserted
into the front console. If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode to verify repair.





To Access/replace the CCU:

#1

Unplug the Whirlpool Cabrio power cord from the wall outlet. Turn off the water supply to the washing machine. Pull the washer away from the wall so that you can access the screws behind the control console. Remove the hex head screws securing the control console to the washer with a nut driver. The screws are on the lower rear edge of the control console.
#2

Lift the control console up, and rotate the console forward so that the face of the console is resting on the top of the washer. Locate the interface board cable connector to the right of the plastic tube on the back of the console. Pull the end of the connector straight out of the control console. The primary machine control is the box that the plastic tube connects.
#3

Place small pieces of masking tape around the nine wires connecting to the primary machine console. Label the wire locations onto the masking tape with a pencil. Grasp each wire at the connector with your fingers, and pull the wires away from the primary control. Pull the plastic tube out of the primary control.
#4

Locate the nut toward the bottom of the primary control. Remove the nut with a nut driver. Lift the front of the primary control slightly, and slide it down to disengage the retaining clips. Pull the primary control out of the control console. Insert the new primary control into the control console. Slide the primary control up to engage the lower clips. Secure the primary control to the console with the single hex head screw.
#5

Push each of the wire connectors into their respective positions on the primary control until they lock into place. Push the plastic tube hose over the port on the right side of the primary control. Remove the small pieces of masking tape from the wires.
#6

Position the control console back upright on the top of the washer. Secure the control console to the washer with the three hex head retaining screws. Slide the washer back against the wall. Turn on the water supply and plug the washer into the wall outlet.


TECH SHEET LINK: http://www.servicematters.com/docs/wiring/Tech%20Sheet%20-%208567037.pdf


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Posted on Sep 21, 2010

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1 Answer

I own a whirlpool washer model WTW6300SW Cabrio and I am getting an error code F1 and need to know what to do?


The F1 error means that the control board isn't communicating with the rest of the washer. Try unplugging the washer (or flipping off the circuit breaker) for at least 15 minutes to reset the unit.

If the error persists, you probably need the control board replaced. Appliance Parts Pro has the control board here: http://www.appliancepartspros.com/whirlpool-elecronic-control-board-w10189966-ap4360738.html . When you pull the control board, check the wiring to the other parts of the washer.

Of course, if your washer is under warranty, contact Whirlpool. I hope this helps.

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Whirlpool uses the F1 code for some of their front load washers when there is a problem with the electronic control board (the brain of the washer). You can try unplugging the washer for 30+ minutes.

However, it's likely that you need a new control board. (If the washer is still under warranty, contact Whirlpool.) Otherwise find the model number of the washer (usually inside the door). Then use the model number to find a replacement. The last time I checked the part is ~$175.

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Hi


Thanks for using FixYa. Error F1 means primary control failure and to resolve this you’ll have to replace the machine control assembly. To remove and replace the control you’ll have to unplug the washer and then remove
three screws from the rear of the console assembly. Pull console towards front of washer to hinge open and/or remove console. Then remove the one screw holding the machine/motor control assembly to the console tray and two plastic legs on the rear of the machine/motor control assembly that fit into the console tray. Please do rate the solution if the issue is resolved or post a comment for further assistance.


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Rylee

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My washer was supposed to go in to spin cycle and alarmed with I believe F1. Is there anything I can do to fix this problem


There is a recall for the Cabrio for having the "F1" error(I had mine fixed by whirpool for free). Sounds like you are getting the F1 error code. If you have not had the washer repaired under the warranty program then you should give Whirlpool a call and get it repaired under warranty. When you call them say that you are getting the "F1" error code and have read on the internet that there is a recall. Have your model number,serial number and date of purchase available. They will send someone out to inspect the washer and repair if they have the control board in stock(they had to order mine and it took 2 days for it to arrive). I also located the phone number you will need to call for service...1-800-253-1301

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I have the exact same F1 code problem


Primary Control Failure
F
then 1 flashes when there is a primary control failure. Replace the machine control assembly.

This was under recall last year.

Telephone Whirlpool at 1-800-253-1301. Whirlpool has acknowledged the F1 fault and will send a serviceman, free parts and labor, to correct the problem concerning the "famous" F1 fault. This is even for washers out of warranty! This concerns model WTW6600 series washers.

Tell them that your Whirlpool Cabrio washer has been receiving the F1 error code repeatedly, with the same symptoms as reported by hundreds of other customers online. You were told that there is a recall for this known defect in the control board, and are requesting that Whirlpool fix the problem including parts & labor.

Be sure to get the authorization code from them so the service person cannot argue about costs.

Basically - this is a problem (faulty chip) on the main controller board of the unit... and the entire board must be replaced with the updated version.

Give the warranty a try (even if it is out of warranty)

CLICK HERE to see the part that is going to have to be replaced.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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I keep getting f1 code on my cabrio washer


by recommendation from this site, I called Whirlpool and was ready to do battle since my Cabrio washer was well out of warranty. As soon as I described the F1 code a very pleasant agent immediately admitted it was a quality issue and offered immediately to set up a time for a repair free of charge. 2 days later my washer was fixed. Great experience.

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Error f1


you have a failed electronic control control will need to be replaced

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