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You don't specify what do you do when you try to send the fax, so we cannot say what's wrong.
The simplest method would be to place the document(s) in the feeder, pick up the handset, dial the desired number, wait for the fax on the other side to pick up and start beeping, press START button and replace the handset. If there is a live person on the other side who needs to start the
receiving manually, or transfer you to the fax, this is the only way to
go. If this works, and the receiving fax is set to pick up automatically, then you can program the quick dial buttons for faxing without using the handset as per your manual.
This is a descriptive title that identifies the sender -- usually the location of your fax machine or the name of your company or office. It is printed at the top of every fax you send. You can enter up to 32 characters. The first 16 characters will also be used as your Personal ID, which may appear on the displays or reports of other fax machines you are communicating with
Setting the TSI/CSI and Sender ID1 Press Menu/Exit to enter the menu. 2 Input speed access number 02.
3 Input up to 20 numbers and characters (0-9/Hyphen/ Space/+), press Enter.4 Press Menu/Exit.