Question about Sony Handycam DCR-HC42 Mini DV Digital Camcorder

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Camera will not insert tape. Mechanism works OK without tape. Sony dcr-hc42

Camera will not insert tape. Mechanism works OK without tape.

error c:31:40 Tape cartridge won't fully retract into the camcorder

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A C31:40 error indicates that the drum (the spinning video head) is either not spinning or is not supplying a signal to the main computer to tell the computer it is spinning. It could be a bad drum or a loose connection. It will likely take a qualified technician to verify the diagnosis.

Posted on Oct 20, 2008

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Do i need a sd card o make camera work


You can't make the DCR-HC42 work with an SD card. This camcorder uses DV tapes, or Memory Stick Duo or Memory Stick Pro Duo memory cards.

Jun 06, 2012 | Sony Handycam DCR-HC42 Mini DV Digital...

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Sony DCR-HC42 cassette won't load completely. Door closes all the way without a cassette, but only closes hal way ith a cassete.


Tape mechanism problems can be quite complicated. This will require disassembling the camera to repair and can be done fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.

My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com.

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Sony dcr hc42 error 31:42



This can be caused by several problems including the transmission gear in the tape mechanism not engaging properly or a defective clutch in the take-up spool and can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I

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Buy a Sony-make head cleaning cassette and play it in the camera for 10 seconds. Do not play for more time, neither forward or reverse the cleaning cassette, otherwise you will damage the head of the camera. This cleaning cassette is to be thrown when it is fully played (and not rewound!).

Nov 30, 2009 | Sony Handycam DCR-HC42 Mini DV Digital...

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When I insert the cassette into the camera it won't close.


Try the following link to troubleshoot this issue:
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C190805

Aug 08, 2009 | Sony Handycam DCR-HC42 Mini DV Digital...

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Error C:31: in Sony DCR-HC42


Same here. When I place cassette into the carriage and snap it shut the servo does not activate to pull the carriage in the rest of the way. Has anyone found any tech solutions for this?

Jul 02, 2008 | Sony Handycam DCR-HC42 Mini DV Digital...

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DCR-HC42


  1. I'm having the exact same problem. It wont accept the cassette...only half way then errors. It will close fully without a cassette as well. hmmmmm
Comment by Guest, posted on Apr 02, 2008 Load cassette, turn it on, then message says re-load cassette. Door to cassette compartment only works half way. After fiddling with power, can get the cassette door to open and close all the way, but not with cassette. Tried several brands of cassettes, no joy.

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Camera will not accept mini-dv tape anymore


Hello dear sir;
I have SONY handy cam(model 42E) that finger touch keys doesn’t work .what do I do now.
Please help me and send a procedure to repairing.
I am Iranian mechanical engineer.

Oct 24, 2007 | Sony Handycam DCR-HC42 Mini DV Digital...

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Sony dcr-hc42: Tape won't load


Michael - Thanks for the solution! I too had the exact same issue. I used the "whack-a-cam" technique and it now works perfectly! I am very careful with my electronics and have only recorded 8 one-hour tapes. I was surprised that the camera started to malfunction with relatively little use. This is my 4th Sony video camera and I have never had one go bad. I have only upgraded the cameras due to recording formats. Thanks again! -Kevin

Dec 16, 2006 | Sony Handycam DCR-HC42 Mini DV Digital...

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