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HP Photosmart C4200 Printer

Unit waon't accept new cartridges. Error displays "Ink cartridges missing or not detected"

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  • 3 more comments 
  • Anonymous Nov 15, 2008

    Lexmark P 4350, installed new cartridges and i get the cartride missing error message. Went to the lexmark site they say install and uninstall 2 or 3 times to correct....didnt work. Any suggestions other than trash it?

  • arnold_barne Dec 08, 2008

    exactly same problem

  • jillyspitall Dec 28, 2008

    MY PRINATER SUDDENLY CAME UP EITH THE MESSAGE PRINT CARTRIDGE(S) MISSING OR NOT DETECTED I HAVE TRIED THE FIRST METHOD YOU SUGGEST BUT IT HASN'T WORKED CAN YOU HELP?

  • patsharris Feb 25, 2009

    Just purchased new color cartridge - LEXMARK 83. Installing says color cartridge missing? It's not the printer, because put in old cartridge just to see what would happen. It does not say the message, so could it be the new cartridge? If so, then $40 lost!

  • Anonymous Apr 06, 2009

    piece of s**t

×

4 Suggested Answers

worldvet
  • 859 Answers

SOURCE: My HP photosmart C4200 ALL-in-One

Hello,

Below is a partial entry of the help document at HP. The complete text can be found by clicking on this link here.

If you have already read and completed these steps, please notify me that you have by using the Text Area Comment Box below. Proivde me with any thing else you have already tried. Lastly, do you have a manual for your printer in digital format that you can place on your PC and refer to? I can post one here for you if you need it.

Essentially, there is no easy Trick to clearing this issue. The most common error made by users it in replacing both cartridges at the same time. Each cartridge should be replaced individually. Once completed the printer will want to execute a print head alignment test. This print out will include instructions on selecting the numbered lines that line up most exactly. Then you would enter the corresponding number.

Bypassing or interrupting this alignment test after replacing cartridges will cause error messages such as yours. So, if you did this out of ignorance or confusion, remove each cartridge one at a time using the method descrbed below. When both have been removed and reinstalled and the alignment process completed you should be error free. Should you still receive this error, remove and clean each cartridge using the method described below, one cartridge at a time.

If after completing all the steps below, you still receive the error message, your printer has a larger problem that is internal hardware related. You can either replace the printer or have it serviced by HP. Most people opt to replace the printer as an error such as this at the internal hardware level usually indicates that the printer has reached the end of its usable life span. If this is happening prematurely, have it serviced under warranty. Printer warranties are usually one year from HP. If you purchased using a credit card you may have an extended warranty. Check with your card company right away for information on any extended warranty you have from using your Credit Card.

If you have any further questions, please ask me using the comment box below.

Regards,
Worldvet

Solution one: Remove and reinsert the ink cartridges

  1. Turn the product on.
  2. Make sure to have letter or A4 unused, plain, white paper loaded in the input tray.
  3. Open the ink cartridge door.
    NOTE: Make sure that the carriage holding the ink cartridge moves to the right. If it does not move to the right, turn the product off. If it is a new product, make sure all the packaging material is removed. Close the ink cartridge door and then turn the product on again. The carriage should move to the right. Figure 1: Opening the ink cartridge door c01333689.jpg CAUTION: The product must be turned on before the ink cartridge door is opened. If the product is off when the ink cartridge door is opened for access to the ink cartridges, the product will not release the cartridges. The product can be damaged if the ink cartridges are not docked safely before removal.
  4. Wait until the carriage is idle and silent, and then lightly press down on an ink cartridge to release it. The error message should indicate the problem cartridge by displaying an icon that represents it.
    • The tri-color ink cartridge is in the slot on the left.
    • The black or photo ink cartridge is in the slot on the right.
    Figure 2: Pressing down on an ink cartridge to release it c01333690.jpg 1 - Ink cartridge slot for the tri-color print cartridge 2 - Ink cartridge slot for the black and photo ink cartridges
  5. Pull the ink cartridge toward you out of its slot.
  6. Make sure the tape has been removed from the cartridge. If the tape has not been removed, remove it now. Figure 3: Removing the tape c00880894.jpg CAUTION: Do not touch the copper-colored contacts or reattach the tape.
  7. Hold the cartridge with the HP logo on top.
  8. Reinsert the ink cartridge into its slot by gently pushing the upper part of the ink cartridge forward until it clicks into the socket. CAUTION: When installing the ink cartridge, do not rest your hand on top of the product for leverage. This might cause the carriage to lift out of position. Figure 4: Incorrectly grasping the top of the product for leverage c01333691.jpg Figure 5: Pushing the cartridge in firmly c00853118.jpg
    • When installing the tri-color ink cartridge, slide it into the left slot.
    • When installing a black, photo, or gray photo ink cartridge, slide it into the right slot.
    Figure 6: Tri-color cartridge in the left cartridge slot and black cartridge in the right cartridge slot c00880896.jpg
  9. Close the ink cartridge door.
If the error message persists, continue to the next solution.

Posted on Nov 11, 2008

  • 461 Answers

SOURCE: HP PHOTOSMART C4280 PRINTER WONT READ INK CARTRIDGE.

The cartridge is not seated properly and/or the contacts are dirty. Use a cotton swab with rubbing alcohol and gently clean both the copper contacts on the cartridge and inside the cartridge socket. Allow several minutes to dry and then try again.

Posted on Nov 28, 2008

  • 340 Answers

SOURCE: print cartridge missing or not detected". Replaced

  1. Press the On button to turn the all-in-one off.
  2. Unplug the power cord from the back of the all-in-one.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the all-in-one.
  6. Press the On button to turn the all-in-one on.
  7. Install the ink cartridges when prompted.

Posted on Nov 13, 2010

  • 109 Answers

SOURCE: HP C4200 Print cartridge missing

hi..........

please click here for solution.....
click here for video support....

I hope this solution will helpful for you
Please don't forget to click on Four thumbs which are given below & then write testimonial for my appreciation if it is helpful
THANKS & Keep Using fixya

Posted on Sep 02, 2011

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These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem", etc.) typically indicates the internal micro-electronics of the HP #74 / 75 (or 74XL/75XL) cartridge(s) are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on most models which use HP 74/75 cartridges. Refer to Inkjet411 youtube videos below:

HP 74, 75, 74XL, 75XL Cartridges - Solving Errors & Warnings: http://www.youtube.com/watch?v=C5ISTGyScWU

HP Photosmart C4200-C4500 and C5200-C5500a Printers - Diagnostic Tap 41 Test: (verifies electrical health of ink cartridges): http://www.youtube.com/watch?v=8fE-IM4AVMc

HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=UDxRkAGOJaI

HP Officejet J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=3X3_D90SSq4


Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU




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