Last night, I clicked on start and then shut down and the computer will not shut down. The screen says "Logging off" and has a the icon circle meaning that it is trying to do something.
I have tried ctrl, alt delete and it does nothing. Even when the battery ran down and it did shut off, when I plugged it in, the computer came on and said "resuming windows" and then the screen went to "Logging off" (described above)
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Re: My computer won't shut off
A little more drastic (if you are willing to risk it- you may as well since nothing is working on your computer anyway-) action would be to remove the cmos battery for a few hours. Reinserting, go into bios setup (escape, f10 or delete- keys depending on your computer) setting up cd rom as the boot drive, restarting with the windows operating system(XP?) cd, letting the computer boot from cd till it asks to setup windows in C: then quitting. and restarting the computer to either go into safe mode, last known good configuration or load windows normally etc. Some times this put in the necessary drivers to make the old windows start up normally. If it does not you may need to do a complete reinstall- which means you will lose all data! Next time please partition the drive and keep important data backed up in one of the partitions. Like Outlookexpress messges, address books, finternet explorer favorites etc.
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Since the battery totally ran out, hence, now you require to charge it back up kindly do not try to switch on your laptop any more unless you have left it on charger for a minimum of 8 hrs. In case even after charging for 8 hrs it is doing the same thing i.e. logging off then, press f8 key while booting up and from the selection select last good known configuration and hit enter. That will fix everything. In few cases it's also f10 button hence try both f8 and f10.
if you have a program running that is non responsive and try to shut down or restart, the computer will get stuck on the logging off screen.
Often times if a computer takes a long time to do anything, it means you need to defrag your hard drive. Manually shut down the computer (you might have been pushing the Sleep button. If you can't figure it out, just unplug it and let the battery run down.) and when you restart it, go to the My Computer or Computer option, right click on your C drive, click on properties and a window should pop up. Click on the tab that says Tools and click on the Defragmentation option. The rest should be pretty self-explanatory.If nothing works.
please try logging in as administrator in safe mode and doing a system restore.... please see Using Windows Vista System Restore :: the How-To Geek
Nothing beats a complete "Shut Down" through the Start menu in the lower left-hand corner of your Windows screen. This allows all open windows to be properly closed, with current data saved, memory and cache cleared. This is like going to bed at night with nothing on your mind, sleeping soundly, and waking up refreshed in the morning. Then, when the computer is powered up the next time, it will be operating at its optimum performance levels without being "bogged" down with excessive leftover garbage from previous sessions. There's nothing wrong with powering your laptop, or desktop, down by clicking the power button and letting it go into standby, sleep, or hibernate mode, much of the time. It leaves you with a quick-startup the next time you are ready to use your computer, and most of your open programs will still be running in the background. Clicking on your logon will have your right back where you last left off.
From your start menu, choose computer, at the top of that window hit system properties, on the left hit system protection, It should be open to the system retore page, Hit the system restore button. What you want is to restore to the last day your computer shut down right. For me that was just before the last windows update on 5/7/2009 when my computer as well started not shutting down. The system restore doesn't erase any of your files it just restores the system files and drivers back to the date you specify. Worked for me!
Try starting it in safe mode. (Hold F8 after power on). If you get your icon screen go to start, run and type in msconfig. Click startup and disable all the items. Hit OK and try a normal restart. This error can be caused by a bad program starting up.