Question about Compaq Presario Notebook

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My computer won't shut off

Last night, I clicked on start and then shut down and the computer will not shut down. The screen says "Logging off" and has a the icon circle meaning that it is trying to do something.

I have tried ctrl, alt delete and it does nothing. Even when the battery ran down and it did shut off, when I plugged it in, the computer came on and said "resuming windows" and then the screen went to "Logging off" (described above)

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A little more drastic (if you are willing to risk it- you may as well since nothing is working on your computer anyway-) action would be to remove the cmos battery for a few hours. Reinserting, go into bios setup (escape, f10 or delete- keys depending on your computer) setting up cd rom as the boot drive, restarting with the windows operating system(XP?) cd, letting the computer boot from cd till it asks to setup windows in C: then quitting. and restarting the computer to either go into safe mode, last known good configuration or load windows normally etc. Some times this put in the necessary drivers to make the old windows start up normally. If it does not you may need to do a complete reinstall- which means you will lose all data! Next time please partition the drive and keep important data backed up in one of the partitions. Like Outlookexpress messges, address books, finternet explorer favorites etc.
Hope this is useful?

Posted on Nov 15, 2008

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It is hibernating just remove the battry for atleast five minutes and then insert again.

Posted on Oct 21, 2008

  • Dab9010 Feb 22, 2012

    I cannot remove the battery. It is not user friendly. I even let it run down and reboot to it saying" logging off". It is hung up on "logging off".

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To start the computer using the last known good configuration
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